Dynamics CRM in the Field

Information from the Microsoft Dynamics CRM PFE team working in the field

Blank page with no content is displayed when trying to view the Microsoft Dynamics CRM 2013 Implementation Guide (IG) .chm file

Blank page with no content is displayed when trying to view the Microsoft Dynamics CRM 2013 Implementation Guide (IG) .chm file

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I recently ran into a problem when trying to view the Microsoft Dynamics CRM 2013 Implementation Guide (IG) .chm file.

I was able to view the contents in the left hand navigation and also search for content, but I was only able to see a blank white screen on the right hand side.  This is because of a built in Windows security feature that's implemented on certain file types downloaded from the Internet.  This KB article has more details on this security feature.

I ran into a similar security problem with the CRM 2011 Implementation Guide, so it was easy to fix, but I know this could be troublesome for others as well.  So, I wanted to share this blog post with you in case you run into this issue.

I had to right click and go to the Properties of the .chm file and click Unblock.  Then I was able to view the CRM 2013 IG .chm file successfully.

Hope this helps!

Thanks!
Shawn Dieken

Follow the conversation:
@sdieken
@pfedynamics | http://www.pfedynamics.com

 

Here are the detailed steps to resolve this issue:

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1. Navigate to the folder you extracted the Implementation Guide files | Right Click on the .chm file | Select Properties.

2. Select the 'Unblock' button at the bottom of the General tab and then click OK.

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You should now be able to view and search the CRM 2013 Implementation Guide chm file successfully.

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