Hey everyone, as many of you may know we made some pretty big changes to how CRM retrieves data from SQL server, starting in UR10. Part of this was adding various measures and statistics to change the queries based on the dataset and the users access to records, we also added the ability to “hint”...

In working with CRM Online customers, performance has been and continues to be an area of focus. I regularly have conversations with customers on performance with CRM Online and how to approach the topic and the different areas that impact it. I'll cover some of the important parts of finding the cause...

Now that UR12 has shipped to onPremise customers we’re starting to get questions on which features were introduced as well as the differences between UR12 and “Polaris.” Let’s cover the common features of UR12 and Polaris: Re-tooling of the CRM forms for multiple browsers : while UR12 doesn’t include...

Dan Hamre on the CRM Support team recently shared some information with our team that I thought we be good to put out on our blog. Issue: When attempting to sign into a newly provisioned CRM Online organization, users can sign in but then get the following error message. "Your organization is not...

Important Note: The CRM Product Group has published a blog titled " Q2 2012 Service Update – New delivery schedule " which clarifies the release plans for upcoming Update Rollups and Quarterly Service Updates in calendar year 2012. This is a re-post of an article written by Girish Raja from...

This was posted on the CRM Product Team Blog as well, but it’s an important and useful tool, so I wanted to share on our CRM In The Field blog as well. We’ve released a troubleshooting wizard to help you help yourself resolve errors configuring the Dynamics CRM Outlook Client. http...

Network performance between the client and server will play a key factor in how well CRM performs for the end users. It is very common to have users working from remote locations where the network performance is unknown. There are several methods to test network performance, but since the release of...

Important Note: The CRM Product Group has published a blog titled " Q2 2012 Service Update – New delivery schedule " which clarifies the release plans for upcoming Update Rollups and Quarterly Service Updates in calendar year 2012.  Also, Reuben has since marked this video as private as...

I’ve seen a number of questions coming through these days asking for steps to link CRM Online organizations with SharePoint Online for document management purposes. The following steps should walk you through this process: Create a CRM Online organization. If you need to create a 30 day trial...

The CRM Online performance topics listed below are general ideas that should be considered when working through performance issues. I will do my best to update this blog entry with new content when it becomes available. Questions To Ask Before digging in, we’ll need to get a better understanding...

Update: Note that with the introduction of UR10 for CRM 2011, there have been some changes to the EnableRetrieveMultipleOptimization (ERMO) setting. See the updated KB article here: http://support.microsoft.com/kb/2535245 There is an enhanced setting (EnableRetrieveMultipleOptimization) that CRM...

When configuring the CRM Online 2011 Outlook client, many customers choose to have their end users configure manually, and I’ve had a few customers ask me if it’s possible to configure the CRM Outlook client with their CRM Online organization silently. While it’s not necessarily an...