Have you ever read about a new feature, or noticed in the latest Update Rollup (UR) a feature, or even a fix, that didn’t really made a lot of sense to you!? Working with enterprise customers I actually get to see the logic behind some of these, however still not all of them. :) Every time I’ve 3 features...

We're proud to announce that all packages for Microsoft Dynamics CRM 2011 Update Rollup 12 were released on Tuesday, January 29th, 2013 to the Microsoft Download Center! All packages except Server were released to Microsoft Update on January 21st, 2013. We plan on releasing the server packages to Microsoft...

If you’re CRM system has been up and running for a long period of time and your users have the CRM Outlook client installed (or have had it installed in the past) you’ll find many tables starting in SyncEntry_ as well as SubscriptionStatistics_ in your database. These tables are used to track items that...

You may have noticed that the Update Rollup 10 build number was incremented on the Microsoft Download Center page for Microsoft Dynamics CRM 2011 Update Rollup 10. This is because the Update Rollup 10 packages were re-released on 10/4/2012. The original build number of Update Rollup 10 was 5.0.9690.2730...

We're proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 10 released Thursday, August 16th, 2012! Here's the "Master" Microsoft Dynamics Knowledge Base article ( KB 2710577 ) On Friday, August 17th, Greg Nichols and Ryan Anderson from the Microsoft Premier Field Engineering team provided...

Updated on 6/5/2013 - Added WindowsIdentityFoundation as a pre-req for the CRM Outlook client as it's now required for client installs. Even with the world we live in, there will be scenarios when you need to install CRM 2011 when there is no Internet connection available. The most common scenarios...

This was posted on the CRM Product Team Blog as well, but it’s an important and useful tool, so I wanted to share on our CRM In The Field blog as well. We’ve released a troubleshooting wizard to help you help yourself resolve errors configuring the Dynamics CRM Outlook Client. http...

We're proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 8 released Thursday, May 3rd, 2012! On Friday May 4th 2012, Greg Nichols and Ryan Anderson from the Microsoft Premier Field Engineering team provided information about: The recent release of Update Rollup 8 for Microsoft...

We're proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 7 released Thursday, Mar. 22nd, 2012! On Friday Mar. 23rd 2012, Ryan Anderson and Mike Gast from the Microsoft Premier Field Engineering team provided information about the recent release of Update Rollup 7 for Microsoft Dynamics...

When I first joined our services team about 7 years ago we were keeping track of our customers in one master spreadsheet and virtually everyone on the team had their own spreadsheet where they kept track of their customer issues and time. Having just spent 4 years working with IT and being a dabbler...

We're proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 6 released Thursday, Jan. 12th, 2012! On Friday Jan. 13th, 2012 at 8 AM Pacific Standard Time, Greg Nichols and Ryan Anderson from the Microsoft Premier Field Engineering team, as well as Corey Hanson, Supportability Program Manager...

If you have ever analyzed network traffic you would notice that IIS will automatically compress many types of content including images, jscript, and css pages. Compression is used improve the network performance by decreasing the number of round trips required to transfer data from the server to the...

I have had a few questions come in late last week about some CRM 2011 Outlook clients being on version 5.0.9688.1544 instead of the most recent Update Rollup 5 version 5.0.9688.1533. The reason for this is that on new installs of the CRM Outlook clients we check for Windows Updates and last week Tuesday...

Recently I was working on a Performance Review focused on CRM 2011 Outlook Performance. When I was reviewing Fiddler traces I noticed that every WCF request had a delay of around 350ms. This delay was only happening on machines that had a slower network connection to the CRM server. The data below is...

Recently I was working with a customer on some CRM 2011 Outlook client performance issues where I needed to inspect the data sent between the client and server. With CRM 4.0 I would use Fiddler to capture traffic to/from the client and server to see exactly what was happening. The CRM 2011 Outlook client...

The CRM Online performance topics listed below are general ideas that should be considered when working through performance issues. I will do my best to update this blog entry with new content when it becomes available. Questions To Ask Before digging in, we’ll need to get a better understanding...

I recently received a new laptop from Microsoft, all pre-loaded and ready to use.  I configured Outlook, configured CRM, restored some files and started to use my new machine.  However, I had one very pesky issue with my laptop, I noticed that none of my Outlook reminders were working. ...

Over the past few years, several Microsoft CRM 4.0 White Papers have been produced that cover both Outlook synchronization, as well as Offline synchronization. You can find these white papers at the following locations: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17594...

Many of my customers like to install CRM Outlook client update rollups silently in order to limit end-user interruption. It is possible to silently install Update Rollups. I've listed the necessary steps below: Download the CRM update rollup that you'd like to apply from the Microsoft Download...

If you're attempting a command line CRM 2011 Outlook client installation using an XML configuration file, you may run into the following error: 12:12:46| Info| Client Configuration Wizard Running Mode : Silent 12:12:47| Error| Exception : Sequence contains no matching element at System.Linq.Enumerable...

I recently worked with a CRM 4.0 customer that was experiencing CRM outages due to their CRM Outlook clients in one location consuming a large amount of bandwidth. CRM Outlook clients do transmit and receive information with the CRM server for variety of reasons. I've listed a several of these reasons...

I recently upgraded a customer from CRM 3 to 4.  All users were using the Dynamics CRM Outlook client and relied heavily on shared calendar access in Outlook.  Users needed to be able to schedule appointments for other users and update existing appointments, while syncing the appointments between...

If you've had the CRM 2011 Outlook client installed and decide to uninstall and install the CRM 4.0 Outlook client, you may run into the following error message (from the config log) when configuring the CRM 4.0 Outlook client: Error| Configuration exception.System.Exception: Action Microsoft.Crm...

With Update Rollup 7 or higher installed, the Microsoft CRM 4.0 Outlook client now uses Microsoft SQL Server Compact Edition (CE) to track the following: Email Tracking EmailCache.sdf Located at ...\Microsoft\MSCRM\Client Outlook Synchronizing OutlookSyncCache...