Dynamics CRM in the Field

Information from the Microsoft Dynamics CRM PFE team working in the field

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  • Blog Post: Using Performance Analyzer for Microsoft Dynamics (DynamicsPerf) in a Development, Test, or QA environment

    I am cross posting this blog post from our AX In the Field blog post where Rod Hanson recommends using Performance Analyzer for Microsoft Dynamics (DynamicsPerf) in development, test or QA environments while load testing prior to moving to production.  This makes a lot of sense and is something...
  • Blog Post: Podcast and Overview: Microsoft Dynamics CRM 2013 Update Rollup 2

    Contents : Build number, Download Center Page, Master KB article CRM Premier Field Engineering Update Rollup Podcast CRM Update Rollup Collateral Page Ramp up on Microsoft Dynamics CRM 2013! Important CRM 2013 Update Rollup considerations General Update Rollup notes OrgDbOrgSettings...
  • Blog Post: Performance: Turn off HTC’s and IE Compat Mode mode with Dynamics CRM 2011

    After applying update rollup 12 most of us will likely want to take advantage of a setting which disables HTC’s and allows CRM to take advantage of Internet Explorers latest standards based browser mode.  NOTE: This reference of HTC is not the mobile phone maker but instead DHTML behavior definitions...
  • Blog Post: Microsoft Dynamics CRM 2013 and 2011 Update Rollups and Service Packs: Release Dates, Build Numbers, and Collateral

    Microsoft Dynamics CRM 2013 Note: These Update Rollups update the following components available via the Microsoft Download Center with the exception of the two Mobile clients and SSRS Data Connector, which are not on the Download Center but are available elsewhere as noted below: Microsoft Dynamics...
  • Blog Post: Podcast and Overview: Microsoft Dynamics CRM 2011 Update Rollup 14

    We're proud to announce that all packages for Microsoft Dynamics CRM 2011 Update Rollup 14 were released on Thursday, July 11th, 2013 to the Microsoft Download Center! The Update Rollup 14 packages should appear on Microsoft Update on or about July 23rd, 2013. Update Rollup 14 Build number: 5.0...
  • Blog Post: CRM 2011 Performance: Take advantage of better query performance for your Quickfinds!

    Hey everyone, as many of you may know we made some pretty big changes to how CRM retrieves data from SQL server, starting in UR10. Part of this was adding various measures and statistics to change the queries based on the dataset and the users access to records, we also added the ability to “hint”...
  • Blog Post: Podcast and Overview: Microsoft Dynamics CRM 2011 Update Rollup 13

    We're proud to announce that all packages for Microsoft Dynamics CRM 2011 Update Rollup 13 were released on Wednesday, March 27th, 2013 to the Microsoft Download Center! We plan on releasing the Update Rollup 13 packages to Microsoft Update in April, 2013. Update Rollup 13 Build number: 5.0.9690...
  • Blog Post: Microsoft CRM Online Performance Tips & Tricks - Part 1

    In working with CRM Online customers, performance has been and continues to be an area of focus. I regularly have conversations with customers on performance with CRM Online and how to approach the topic and the different areas that impact it. I'll cover some of the important parts of finding the cause...
  • Blog Post: Three Obscure Dynamics CRM 2011 Hot fixes, Part Two

    Have you ever read about a new feature, or noticed in the latest Update Rollup (UR) a feature, or even a fix, that didn’t really made a lot of sense to you!? Working with enterprise customers I actually get to see the logic behind some of these, however still not all of them. :) Every time I’ve 3 features...
  • Blog Post: UR12 vs. Polaris: Commonalities Differences & Improvements

    Now that UR12 has shipped to onPremise customers we’re starting to get questions on which features were introduced as well as the differences between UR12 and “Polaris.” Let’s cover the common features of UR12 and Polaris: Re-tooling of the CRM forms for multiple browsers : while UR12 doesn’t include...
  • Blog Post: Podcast and Overview: Microsoft Dynamics CRM 2011 Update Rollup 12

    We're proud to announce that all packages for Microsoft Dynamics CRM 2011 Update Rollup 12 were released on Tuesday, January 29th, 2013 to the Microsoft Download Center! All packages except Server were released to Microsoft Update on January 21st, 2013. We plan on releasing the server packages to Microsoft...
  • Blog Post: Improving Dynamics CRM Report Performance – Part 1 “The Basics”

    A lot of times customers have questions around how to improve reporting performance in Dynamics CRM. Of course, with every CRM deployment and report the answer may be different, but some tips can be applied more generally. In this post I will discuss some basic tips and tricks to improve your Dynamics...
  • Blog Post: Using Fiddler To Check For Kerberos Auth

    Frequently I see customers trying to verify if their Kerberos settings ( http://bit.ly/QOEvLF ) are truly working or not. In the past we’ve used tools such as NetMon, Kerbtray, Klist, and others to verify this however, recently I found a very simple way to test if Kerberos auth is working or not...
  • Blog Post: Cleaning up CRM Sync Entry tables

    If you’re CRM system has been up and running for a long period of time and your users have the CRM Outlook client installed (or have had it installed in the past) you’ll find many tables starting in SyncEntry_ as well as SubscriptionStatistics_ in your database. These tables are used to track items that...
  • Blog Post: Optimize CRM 2011 Service Channel allocation for multi-threaded processes using .NET Task Parallel Library (TPL) and a thread-local service proxy

    The latest release of the Dynamics CRM 2011 SDK (v5.0.12) provides new guidance on improving service channel allocation performance. This guidance builds upon a previous recommendation to cache your references to service proxy objects such as OrganizationServiceProxy . While this recommendation still...
  • Blog Post: CRM E-mail Router w/ 5000+ users

    As Dynamics CRM moves more and more into the Enterprise customer space, the PFE team often encounters scenarios that may not be documented, found in the Implementation Guide, etc., and this is a scenario I recently ran into while working with a customer. Basically, the customer had a large number of...
  • Blog Post: Issues with Browser Hanging When Using CRM 2011

    Recently I’ve worked with some customers that were running into issues where the Internet Explorer would hang or completely lock up while working in CRM 2011. Majority of the times this behavior would happen on Internet Explorer 7, but periodically happened in Internet Explorer 8 and Internet Explorer...
  • Blog Post: Avoid Performance Issues by Rescheduling CRM 2011 Maintenance Jobs

    By default CRM 2011 will create six maintenance jobs which are scheduled to run daily. These jobs are executed by the Microsoft Dynamics CRM Asynchronous Processing Service (maintenance). Depending on when the organization was created the maintenance jobs may run right when users are in the system. The...
  • Blog Post: Using the CRM Diagnostics Page to Capture Network Performance

    Network performance between the client and server will play a key factor in how well CRM performs for the end users. It is very common to have users working from remote locations where the network performance is unknown. There are several methods to test network performance, but since the release of...
  • Blog Post: Dynamics CRM Benchmark Service

    Another one of the services that our team offers is the Dynamics CRM Benchmark Service.  This service takes advantage of the Performance Toolkit for Microsoft Dynamics CRM 2011 and is recommended for customers wishing to systematically test how their hardware and customized CRM solution will perform...
  • Blog Post: How to Decrease 401 Responses in CRM Web Traffic

    When analyzing traffic from a web application such as CRM you may notice that many of the requests result in a 401 (Access Denied) before they get the 200 Success response. This is a normal authentication sequence for Kerberos or NTLM. Internet Explorer will first attempt anonymous access before any...
  • Blog Post: IOPS Requirements for Dynamics CRM

    We often receive the question “What are the IOPS requirements for Dynamics CRM” (or some form of that question). On its surface, the question sounds like a fair question that should have a short answer. In practice, the answer in much more complex than expected. When planning for your...
  • Blog Post: Enable WCF Compression to Improve CRM 2011 Network Performance

    If you have ever analyzed network traffic you would notice that IIS will automatically compress many types of content including images, jscript, and css pages. Compression is used improve the network performance by decreasing the number of round trips required to transfer data from the server to the...
  • Blog Post: How to Re-Send Failed CRM E-mails in bulk

    I recently had a customer report an issue that CRM e-mails were failing to send out of Microsoft CRM. We were able to isolate the issue down to an Exchange issue by using the “Test Access” button in the E-mail Router Configuration Manager. The Exchange Admin fixed the issue and then we were...
  • Blog Post: CRM 2011 Outlook Client Performance Delays Caused by Expect: 100-continue Setting

    Recently I was working on a Performance Review focused on CRM 2011 Outlook Performance. When I was reviewing Fiddler traces I noticed that every WCF request had a delay of around 350ms. This delay was only happening on machines that had a slower network connection to the CRM server. The data below is...
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