You may have noted that Microsoft Dynamics CRM Sustained Engineering has released fixes for Internet Explorer-related memory leaks affecting our Microsoft CRM 2011 web client. I've noticed that occasionally IE clients may still leak memory, eventually...

A topic that comes up every so often is how to best handle anti-virus applications with Microsoft Dynamics CRM. This is actually a great question as performance can be impacted negatively depending on how this has been configured. Virus scanning can even...

Lately I have had some questions on how to display externally stored documents within CRM. and there are many ways to do this leveraging custom web pages or SharePoint document libraries. The options rely on other technologies and/or the creating custom...

As many of you may know, when writing custom reports for CRM 4.0 you are required to use the filtered views. The upside is filteredViews make security a snap for reporting against CRM data, and they offer a consistent dataset between the user will see...

There are a huge number of new features that are scheduled to be made available in CRM 2011. You'll find auditing functionality that will allow you to more easily track what changes have been made to records in CRM, all the way to a rich SharePoint document...

I blogged about some of the more important Microsoft CRM 2011 End User Features several months back. I've recently put together a list of additional items that you'll want to be aware of when considering an upgrade, or new install, to CRM 2011. The...

When we implement CRM 2011 we always hear or read the term Service Principal Name (SPN) for accurate Kerberos Authentication; however, sometimes understanding Kerberos Authentication is time consuming and needs experience. Sean has written a detailed...

You're likely aware that the Dynamics CRM 2011 Asynchronous Service regularly executes multiple internal maintenance jobs for each organization (database) and that these are scheduled initially at the time of organization creation on default frequencies...

If you’re CRM system has been up and running for a long period of time and your users have the CRM Outlook client installed (or have had it installed in the past) you’ll find many tables starting in SyncEntry_ as well as SubscriptionStatistics_ in your...

  I recently worked with a customer that was receiving the error message “There is no such object on the server” every time they would attempt to verify, deploy, or remove a rule. This issue started happening as soon as they upgraded from Exchange...

As Dynamics CRM moves more and more into the Enterprise customer space, the PFE team often encounters scenarios that may not be documented, found in the Implementation Guide, etc., and this is a scenario I recently ran into while working with a customer...

I'm not a developer - don't even play one on TV - but sometimes our internal CRM implementation needs some functionality and I'm able to cobble enough code from other places to make something work. Since I hadn't seen anything out there for this particular...

I recently had a customer ask me about the purpose of the DeletionService maintenance operation (AsyncOperationType = 14) executed by the AsyncService in Dynamics CRM 2011. To provide some context from CRM 4.0, the DeletionService performed physical data...

In earlier articles, we provided details on Dynamics CRM 2011's internal maintenance operations performed regularly by the CRM Asynchronous Service. With the release of Update Rollup 12/Polaris there have been a few changes introduced. In an effort to...

During a recent Dynamics CRM 2011 code review engagement, I noticed a pattern being implemented repeatedly throughout the customer's plug-in library. This library was in desperate need of a refactor in the form of a method that encapsulated the repeated...

Hey everyone, as many of you may know we made some pretty big changes to how CRM retrieves data from SQL server, starting in UR10. Part of this was adding various measures and statistics to change the queries based on the dataset and the users access...

I recently worked with a customer who had end-users encountering a strange behavior where all attempts to access the main CRM 2011 web site were being being redirected to the CRM mobile site (../m/default.aspx).  While this is normal behavior when...

Hello and thank you to those who attended our Interactive Discussion today at Convergence in Houston! Below are the notes and links that we planned to reference during our Interactive Discussion today. We will update this blog post with any other links...

An inherent limitation placed on retrieving data via CRM 2011’s OData endpoint (OrganizationData.svc) is that the response can only include up to a maximum of 50 records ( http://msdn.microsoft.com/en-us/library/gg334767.aspx#BKMK_limitsOnNumberOfRecords_...

We're delighted to announce that Microsoft Dynamics CRM 4.0 Update Rollup 21 released Thursday February 9th, 2012! Note regarding Podcast : Microsoft Dynamics CRM 4.0 Update Rollup 21 was discussed briefly during the CRM 2011 Update Rollup 6 Podcast...

When analyzing traffic from a web application such as CRM you may notice that many of the requests result in a 401 (Access Denied) before they get the 200 Success response. This is a normal authentication sequence for Kerberos or NTLM. Internet Explorer...

For those going to Convergence next week, I wanted to let you know that we will have members of the PFE Dynamics team there presenting some great content.  In addition, make sure to follow @PFEDynamics on Twitter to get updates on other PFE Dynamics...

When I first joined our services team about 7 years ago we were keeping track of our customers in one master spreadsheet and virtually everyone on the team had their own spreadsheet where they kept track of their customer issues and time. Having just...

I have had a few questions come in late last week about some CRM 2011 Outlook clients being on version 5.0.9688.1544 instead of the most recent Update Rollup 5 version 5.0.9688.1533. The reason for this is that on new installs of the CRM Outlook clients...

Important Note: The CRM Product Group has published a blog titled " Q2 2012 Service Update – New delivery schedule " which clarifies the release plans for upcoming Update Rollups and Quarterly Service Updates in calendar year 2012. Highlights...