The Feedback Loop

Collaborating with every customer- blogging about feedback at Microsoft.

October, 2006

Blog - About

About The Feedback Loop

This blog focuses on issues regarding feedback, bug reporting and transparency at Microsoft. I work on the Microsoft Connect team (http://connect.microsoft.com) and write most of the feedback-related code for that site.

  • The Feedback Loop

    And, we're back

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    Connect is back up and running. Thank you for your patience!
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    Microsoft Connect Down

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    We had a severe and major hardware failure today, and the Microsoft Connect site is down as a result. We're working as rapidly as possible to resolve this issue and it's our current top priority. No data will be lost as a result. We currently have...
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    First post-2.2 fixes coming

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    We had a pretty good Connect 2.2 deployment, although it took a little longer than we expected. We've identified what caused that and it shouldn't occur again. We've got our Release Manager working on a mechanism for zero-downtime deployments of Connect...
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    Connect 2.2 Deployment

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    Connect 2.2 is being deployed as I write this, as you may have noticed from the "Site Maintenance" page. However, a snag was hit during the upgrade which forced us to restart a process, and we're going to be longer than the original timeframe. We're hoping...
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    Putting our money where your experience is, Part II

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    A while back, I posted that the Connect team had committed to donating a penny for each unexpected error experienced by a customer on the Connect site . Well, the numbers are in, and here's where things stand: For the period from the Connect 2.0 release...
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    Connect 2.3 and the My Participation page- your input needed

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    Hey folks. Our Community PM, Bradley Vavra, is spinning up the process for a revamp of the My Participation and Available Connections pages on the Connect site . We already have a number of bugs and suggestions filed against those pages, but I'd like...
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    It really is a small world

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    This morning, I received an email forwarded to me, originally from one of the folks on the OneNote team. It was basically forwarding a link to a blog entry by someone with the nom de guerre of Yivvits , a character in the Star Wars: Galaxies MMO who,...
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    Vista Tester Event Recap

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    Last week, a number of Windows Vista testers were invited out to campus by the Vista beta team. Myself and a few of my teammates were very fortunate to get a chance to attend a get-together which included the Vista testers and many of the Vista beta team...
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    Connect 2.2 Feedback

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    For those of you that have taken the time to look at Connect 2.2 on the ConnectBeta site, thanks! Connect 2.2 is in lockdown at the moment, which means we don't make any changes that we don't consider absolutely necessary for the site to function....
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    Connect 2.2 Preview

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    Is finally here ! Go to https://connectbeta.microsoft.com/site/sitehome.aspx?SiteID=3 and take a look around. You can do most of the things you can on the main Connect site, although you'll find that the available programs list is pretty limited. None...
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    Connect and File Attachments

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    Recently, an email exchange occured between myself and a Connect user. This person was wondering why Connect didn't allow users to download files attached from other users. An example scenario would be that when a user files a bug, they might attach a...
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    Preview Update

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    Hey folks- sorry I didn't come through on the details of the 2.2 preview. We had some UX changes to implement and those kept me pretty busy the last few days. On the plus side, the new changes look great and hopefully we can get them in front of you folks...
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