The Feedback Loop

I've had a little project cooking on the side since I started with the Zune Services Team last month. One of the things that many of the Zune folks do is help customers out in the Zune Forums with issues they have, answering questions and the like. ...

For those of you who have or are going to be getting Windows 7, you have a great tool built into the OS. I was playing with it earlier, and I have a strong feeling this tool will play a very significant role in product support scenarios. It's going to...