Making decisions that drive action without objective data to back it up makes no business sense at all, but it happens all the time. Much guess-work goes on, so huge risks and costs follow. And employees get frustrated with activity that doesn't deliver the expected value.

Some examples of not really managing your business:

• Not having data to really understand your business standing,
• Not having data to evaluate if you have the capability to deliver what you think/plan as targets,
• Not having data to demonstrate if your actions have real impact, and
• Not having data to put controls in place to identify deviations.

Here you will read about a model that combines Business Intelligence and Statistical Process Control practices to manage the execution of your business services' plans. This does not substitute for appropriate strategy & planning, but makes them actionable with no waste of resources.