I was recently on the phone with Register.com for one reason: to change my contact email address. The dialogue that ensued was hilarious, so I thought I would share it.
First of all, I logged into register.com with credentials that I magically remembered. The contact info was over 15 years old – email, phone number, etc. and I did not have access to any of this stuff.
I could change the phone number and address, but not the email. To change the email on file, you have to have access to the old email to accept the change. Standard protocol which has saved me from being hacked on more than one occasion. So, I called Customer Support, while still logged into the site.
I’m truly curious what this process did for anybody, except waste time.