"The final nail in Oracle's coffin may well have been Duet. While SAP and Oracle both had advantages in other areas, BNSF felt Oracle couldn't match Duet's functionality.
"'Our casual users are very good at, and very familiar with, the Office environment'", Campbell said. 'To be able to utilize that platform -- as time goes on and more functionality is available in Duet -- makes it much easier for the end-user experience.'
"For example, when booking a vacation through Duet, BNSF employees would use Outlook, a product they are familiar with and use for other tasks, rather than going online and reporting vacation with a transaction-based system, Campbell said.
"With Duet, employees send an email requesting vacation to their manager, who then sends an approval email back. That time is then entered automatically in their Outlook calendars and the necessary back-end SAP systems."