http://blogs.msdn.com/b/debuggingtoolbox/archive/2011/10/03/top-things-to-consider-when-troubleshooting-complex-application-issues.aspx1- For reactive incidents: “Bring the engineer onsite because it is going to be easier to isolate the problem.” This is the most common misconception I’ve heard. Let me explain: most complex problems require deep debugging sessionsen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)