Res Ipsa Loquitor

Deo Melgaco's Web Log

October, 2004

  • Res Ipsa Loquitor

    What is a support incident?

    I believe there is no better way to start talking about support than starting by the beginning: the support incident. We can find many definitions in the vast literature about the subject, and I believe there is common sense about it. Generally speaking...
  • Res Ipsa Loquitor

    Microsoft Support in Latin America

    Hi everyone, My name is Deo Melgaco and I am a Support Team Manager in Microsoft Customer Service and Support. My team delivers support in our platform for enterprise customers in Latin America - Premier and Professional customers. In this blog, I will...
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