I believe there is no better way to start talking about support than starting by the beginning: the support incident. We can find many definitions in the vast literature about the subject, and I believe there is common sense about it. Generally speaking...

Hi everyone, My name is Deo Melgaco and I am a Support Team Manager in Microsoft Customer Service and Support. My team delivers support in our platform for enterprise customers in Latin America - Premier and Professional customers. In this blog, I will...