In the previous post I presented some ideas about the use of scientific method in problem resolution. I thought about a situation where it would be applied, and then I remember about an old problem I faced once when I was a support engineer. The claim...

When resolving a problem, what is the method a support engineer should use? What method is effectively used for people engaged in troubleshooting? There are many approaches possible, but it is easily agreeable that using a method that is close to the...