Res Ipsa Loquitor

Deo Melgaco's Web Log

October, 2005

  • Res Ipsa Loquitor

    The Method in Action

    • 3 Comments
    In the previous post I presented some ideas about the use of scientific method in problem resolution. I thought about a situation where it would be applied, and then I remember about an old problem I faced once when I was a support engineer. The claim...
  • Res Ipsa Loquitor

    A Problem Resolution Method

    • 2 Comments
    When resolving a problem, what is the method a support engineer should use? What method is effectively used for people engaged in troubleshooting? There are many approaches possible, but it is easily agreeable that using a method that is close to the...
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