Send to OneNote Print Driver disappears after installing Sept update

Send to OneNote Print Driver disappears after installing Sept update

  • Comments 57

We have gotten reports from some users that their Send to OneNote Print Driver disappeared after installing the September 2008 (9-Sept-2008) update.  We have been able to reproduce this ourselves and we have some guidance for you all:

If you haven't installed the update yet

If you haven't installed the security update please reboot your machine and then immediately install the update.  By doing this you should ensure that the print driver continues to stay on your system.

If you have already installed the update and your print driver is missing

If you are missing the print driver you should be able to restore it by running a repair of your Office installation.  You can do this on XP by going to Control Panel, choosing Add/Remove Programs and then find Microsoft Office, right-click on it and choose to Repair.  For Vista go to Programs & Features (from Start menu or Control Panel) and right-click on Microsoft Office and choose Repair.

If you have already installed the update and your print driver is NOT missing

You don't need to do anything!

What caused this?

We found that the print driver will be removed if you have printed to OneNote during the same Windows session where you installed the update.  So if you printed to OneNote and then a day later, without rebooting, you installed the update then the print driver would be removed.  However if you haven't printed to OneNote in awhile you can safely install the update without any problem, that is also why I recommend that you reboot before installing this update.

We apologise for this and we are looking into why this happened to ensure it doesn't happen in the future.

Leave a Comment
  • Please add 5 and 1 and type the answer here:
  • Post
  • PingBack from http://www.easycoded.com/send-to-onenote-print-driver-disappears-after-installing-sept-update/

  • GBM Forum member Blair discovered that the latest updates released just this

  • GBM Forum member Blair discovered that the latest updates released just this

  • GBM Forum member Blair discovered that the latest updates released just this

  • Dear Daniel,

    || We have gotten reports from some

    || users that their Send to OneNote Print

    || Driver disappeared after installing

    || the September 2008 (9-Sept-2008) update.

    Sorry, the problem of the "OneNote-printer lost" IMHO has hardly anything to do with the *update* you mention (the one of Sept. 09,2008).

    Maybe some some *other* updates may be of influence. But the problem has been reported too often and for really too long a time to just been reduced to a *recent* update.

    The issue has been a *PERSISTENT* problem since at least the Beta 2.

    I have no idea on why you pick this issue just now.

    If you'd take the time to go through the NGs postings on problems, you might easily detect that the "lost printer" problem is the true No. 1 problem (besides problems with storing files on Web-devices [which may have been cured with the said update]).

    The problem has been around since ON 2007 exists.

    So far no-one has been able to explain why this problem appears (it appears day by day).

    And so far from the developers' team there has not yet been a single workaround published.

    In the ON NG this problem has been posted at least once a week, AFAICS.

    There have been several workarounds posted by users (some confirmed to be working by some users, other users reporting not to have found any solution).

    But You seem to make it too easy by just pointing to the latest update.

    It's not that easy.

    Pls go back through what has been posted in the NG (if possible use the [ugly] web-interface because it holds a longer memory [the true/original NewsGroup view only foes back to mid June 2008).

    Thanks for taking the time to read this and for looking after the problem.

    As said, it's the No. 1 problem with the current version of ON.

    Rainald

  • Thanks, I got a message that Onenote program had changed since the last scan (I scan on reboots with Kapersky).  I hadn't noteced that the driver was missing unitl I saw the rss feed.  Thanks for posting this fix I would have been very annoyed if the ON print driver went missing.  Perhaps some sort of security flag causes ON print Drv to be removed?

  • I had the same problem. In my case, I checked the control panel to find out if the 'send to OneNote' printer driver was still present, which it was indeed. Apparently that did the job: when I returned to Word, I could select 'send to OneNote' when trying to print. No idea, what may have caused this behaviour.

  • We have 1,050 high school students in our 1:1 tablet program.  As students, these users constantly use the Print to OneNote printer and we have been noticing this issue back to Office 2003.  We have not had success using the repair feature under the Programs control panel (I tried again after reading this blog), nor have we had success with any solution posted online.  The only way that the issue can be repaired is by uninstalling and re-installing MS Office.  I have tried for hours and hours to get this message to MS but I am not willing to pay for a support call to inform them of this issue.  Any further assistance is greatly appreciated.

  • From: http://groups.google.com/group/microsoft.public.onenote/browse_thread/thread/58c3b6f451c79f97/3498b7069519c3b5?hl=en*&lnk=gst&q=patrick+schmid+onenote+2007+printer+not+found#3498b7069519c3b5

    If it was on your machine and then disappeared, the

    drivers are still there and you can just add the printer.

    This has happened at the office on several computers. After

    uninstalling and re-installing the entire office suite several different

    times (which DOES NOT always work - by the way) I figured out how to

    install the printer directly.

    Add Printer - Local - Do not detect.

    Use the following port: Send to Microsoft OneNote port.

    Select a printer. I use Fujistsu Breeze 100. It shouldn't make a

    difference which printer you use. That just happened to be the one I

    chose the first time I did it and so I have used it ever since.

    Printer Name: Print to OneNote, of course.

    Do not share, do not print a test page.

    Finish.

    Get properties on the printer and under Advanced click the drop down

    and select the Send to Microsoft OneNote driver.

    Also Under Advanced select Print Processor and choose the

    OneNotePrint2007 and leave as RAW.

    Under Ports make sure it's set to the "Send to OneNote" port

    Close all property windows and "voila!" you have a new Print to OneNote

    Printer.

    Kelvin Krastel

    Not a OneNote MVP :wink:

    --

    Kelvin

  • From: http://groups.google.com/group/microsoft.public.onenote/browse_thread/thread/58c3b6f451c79f97/3498b7069519c3b5?hl=en*&lnk=gst&q=patrick+schmid+onenote+2007+printer+not+found#3498b7069519c3b5

    If it was on your machine and then disappeared, the

    drivers are still there and you can just add the printer.

    This has happened at the office on several computers. After

    uninstalling and re-installing the entire office suite several different

    times (which DOES NOT always work - by the way) I figured out how to

    install the printer directly.

    Add Printer - Local - Do not detect.

    Use the following port: Send to Microsoft OneNote port.

    Select a printer. I use Fujistsu Breeze 100. It shouldn't make a

    difference which printer you use. That just happened to be the one I

    chose the first time I did it and so I have used it ever since.

    Printer Name: Print to OneNote, of course.

    Do not share, do not print a test page.

    Finish.

    Get properties on the printer and under Advanced click the drop down

    and select the Send to Microsoft OneNote driver.

    Also Under Advanced select Print Processor and choose the

    OneNotePrint2007 and leave as RAW.

    Under Ports make sure it's set to the "Send to OneNote" port

    Close all property windows and "voila!" you have a new Print to OneNote

    Printer.

    Kelvin Krastel

    Not a OneNote MVP :wink:

    --

    Kelvin

  • I have now spent almost 3 hours trying to fix this issue.  Perhaps Microsoft would like to pay my salary for that period of time?  I hardly think it is fair for my company to pay for time that is being used to fix an issue that is known and persistant and where the responcibilty lies completely on Microsoft.

    Running a Repair - Doesn't work

    Reinstalling Microsoft Office Document Imaging - Doens't work

    Reinstalling OneNote - Doesn't work

    Manually creating a printer icon (under instruction from a MS Lead Deveopler) - Doesn't work

    Mind telling me what DOES work?

  • I just tried Kelvin's instructions and it worked. It's also logical. You're basically installing a fake printer and then changing the driver to tell the computer to print to 1NOTE instead. Follow the instructions carefully.

  • I LOVE you. Thanks so much for the help.

  • Unable to pick the Onenote driver from the Properties/Advanced/Drop down list as per description above

    ????????????what a stuff-up!!!!!!!

  • Today I was using Onenote 2007.  I put my laptop on standby.  I opened it up and could not retrieve my notebook that had 3 months of material...suggestions?  Please help!

Page 1 of 4 (57 items) 1234