You may have heard about the Support Debugging Tool for Microsoft Dynamics GP. A sneak preview of the tool was shown at the Microsoft Dynamics GP Technical Airlift 2008 in May and it was extremely well received. The demo was a little premature as the tool's release to the partner community was still in the planning stage, but the opportunity to show what it can do to the partners at the conference could not be missed.
This posting is just to let you know that progress towards the release to partners has been steady and we are getting closer to posting it on PartnerSource .
What is the Support Debugging Tool?
The Support Debugging Tool is a Dexterity built application which contains a collection of utilities and tools to make the task of supporting, developing and debugging Microsoft Dynamics GP easier and faster.
I originally developed the tool when Microsoft Dynamics Support in the Asia Pacific region was assisting a customer with a situation that produced invalid data in a table, but no cause could be replicated. Looking at the customer’s data it was verified that there was an incorrect value in the table. No one was able to identify when the previously correct value in the table was being changed to the incorrect value.
Using Dexterity triggers and the ability to programmatically control Dexterity and SQL logging, the Support Debugging Tool was built and used to monitor the table field in question and log the steps which led up to the field changing to the incorrect value. It was able to identify the situation and provide the exact scripts being executed up to the point the error occurred. This information allowed the code issue to be identified and fixed.
Since then the features of the tool have been expanded and will continue to expand as feedback and needs demand.
What can it do for me?
The tool currently contains the following Standard Mode features (that do not require system administrator or database owner (dbo) privileges):
The tool currently contains the following Advanced Mode features (that do require system administrator or database owner (dbo) privileges. Dexterity and SQL skills are also necessary):
NOTE: While in Standard Mode, the Automatic Debugger Mode can be active, it just cannot have any settings changed.
Where can I see more?
As part of the Microsoft Dynamics GP Technical Airlift 2008, the Troubleshooting Your Developed Solution session had a demonstration of the Support Debugging Tool. As a partner you should be able to view the Live Meeting recording of this session using the link below. The demo of the tool starts at slide 20 (Time 00:40:33).
Click Registration, then click Attend Web Seminar. This should get you to the link below. Use this direct link if the link above does not work for you.
Then enter your name and click View Recording. Then enter your email address and company name and click View Recording. Finally, click on the Live Meeting or Windows Media Player icon to choose your desired format. Advance the presentation to slide 20 or time 00:40:33.
For downloads, please see the Support Debugging Tool Portal Page:
Support Debugging Tool Portal
The Support Debugging Tool is a custom built tool to provide additional capabilities to troubleshoot issues and is not part of the standard Microsoft Dynamics GP released application. Technical support for this tool is not handled via the standard support systems and instead is provided via the public Microsoft Dynamics GP Community Forum. You can use the link below to access the forum:
To assist the partners and Microsoft employees who monitor the forum for these questions, please prefix any subject lines with the initials "SDT: ".
For more information, please see the Support Debugging Tool Portal Page:
The decision to only post it on PartnerSource was made because it is a very powerful tool and we wanted the partners to decide when and how it is used. We did not want a customer installing it without their partner's knowledge and using an Advanced Mode feature to do something that could damage their system.
Please add your feedback as comments, will this tool be useful to you?
28-Aug-2008: Added link to Technical Airlift 2008 Live Meeting Demonstration.
03-Sep-2008: Added link to release announcement blog post.
06-Nov-2008: Added Are you using the Support Debugging Tool? post.
19-Nov-2008: Added instructions for the Technical Airlift 2008 Live Meeting Demonstration and direct links.
06-May-2009: Added link to the Support Debugging Tool Tag page.
12-Jun-2009: Information about why the tool was only released to PartnerSource.
29-Sep-2009: Added link for Installation FAQ post.
10-Mar-2010: Added link for Support Debugging Tool Portal page.
16-May-2013: Updated More Information and Downloads to link to Support Debugging Tool Portal page.
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