As I perform my role in the Asia Pacific Microsoft Dynamics GP support team I am finding that more and more sites already have the Support Debugging Tool for Microsoft Dynamics GP installed. This makes my job much easier as there are many features of the tool that help a support engineer diagnose and resolve technical issues.
What we are finding is that many partners now include the Support Debugging Tool as part of their standard installation at all their customers. This is fantastic, but they often are still not using the tool to its full potential and are only using it when there is an issue. This post has been written to encourage all partners in the Microsoft Dynamics GP community to take advantage of what this free tool can do for you and your customers.
To get the most out of the Support Debugging Tool, you need to have the latest build installed on all workstations on a system using a centralized "Administrator Controlled" setup file location.
Below are 21 features that could make your life less stressful:
The features below are an example of some of the features which make administration of a Microsoft Dynamics GP system easier and more efficient:
The features below are some of the functions of the Support Debugging Tool which can help consultants and support engineers resolve technical issues:
The features below can be used by developers to test or create custom code to tweak the application:
This is just a taste of what the tool can do for you, but it should be enough to encourage you to roll out the Support Debugging Tool throughout your Microsoft Dynamics GP sites.
NOTE: All features are security restricted by the application level security model and the SQL Server security model. Access to Advanced Mode features which include scripting or direct access to data require database owner or system administrator SQL Server privileges.
For more information look at the Conference Session Materials and Conference Videos on the Support Debugging Tool, the links are on the portal page:
Excellent post David... Very informative!
I saw it at Convergence and will be rolling it out with upgrade to 2010 R2. Excellent tool!
Posting from Mark Polino at DynamicAccounting.net
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