Motorola and Industry Week are hosting an on-demand webcast. The webinar will cover the following topipcs:

• New tools and technologies that help drive leaner field operations
• Strategies and processes being adopted to drive service excellence
• A perspective on the challenges and opportunities for building and sustaining profitable growth through excellence in service and parts management
• Improving repair times and first-time fix rates
• Increasing SLA compliance with dynamic scheduling
• Increasing technician productivity by eliminating manual data entry
• Reducing the billing cycle with real-time data

To watch the webinat go to http://www.industryweek.com/Eventdetail.aspx?EventID=430