Here is a little about me.
I relocated to North Carolina from New York in April 2001, where I started working for Microsoft as an AST (Alliance Support Professional). This role entailed being a dedicated support professional 24/7 x 365 for the FSG (Financial Services Group). The FSG catered to the New York Metro Financial Clients.
Since then I have moved out of the Premier organization and joined the PSS organization. While working in the PSS (Products and Support Services) organization for the last 2 years I have worked in several roles. I worked as an Exchange Admin support professional and then moved on to start up the 3rd Tier Critsit Team (Critical Response Team).
After this group was set up I moved over and accepted a role on the PC (Problem Control) team as a Support Escalation Engineer. After being in this role for nearly 1 1/2 years I decided that I needed a bigger and better challange, and set out to become an Exchange EE (Escalation Engineer). After 4 years, several roles and an extensive 12 week EE internship I interviewed for the second time and was accepted. Last year I was promoted to a Sr. Escalation Engineer.
Here are some of the materials that I had to cover in order to prepare for the Escalation Engineer role.
As an Sr. EE and a member of the Escalation Services Team I am tasked with the following:
Most of my time these days is spent debugging the OAB Generation Process, refining my tool (OABInteg), researching source code and writing C++ and C# internal applications / tools.
I am happily married and enjoy spending my time with my wife and two dogs.