Retail Rumblings

My Take on Retail, eCommerce and the Overall State of eBusiness...

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About Retail Rumblings

In this blog I will share some of the interesting trends that are driving technology investments by retailers.  My focus will be on multi-channel retailing, eCommerce and supply chain.  I will discuss the strategic planning and vision that is being demonstrated by the leaders in the industry and also the over-hyped technology investments that retailers sometimes make. 

What I will discuss here is my opinion based on experience as a solution provider in the Retail Industry and my review of current news, events and strategies that analysts, technology providers and retailers are evangelizing.

I hope you enjoy this blog and please feel free to comment!

My Bio:

I am responsible for eCommerce and cross-channel retailing for Microsoft’s Retail Industry Team. In this capacity, I have worked with many global retailers to assess eCommerce and cross-channel retailing strategies and how technology and business processes can be used to accomplish strategic initiatives.
I leverage my background in retail supply chain and consumer experience technology to align retailers’ customer facing application portfolios with the realities of retail enterprise applications and enterprise data paradigms.
Prior to joining Microsoft, I held positions at Oracle Retail, Retek, and Accenture. At Oracle Retail, I was a product manager responsible for supply chain execution systems. While at Retek I held functional architecture responsibilities for Retek’s supply chain execution systems, including integration with other ERP functional areas such as merchandising, financials, order management and point-of-sale. In my role at Accenture, I was responsible for leading custom development and implementation teams for large retail ERP projects, including direct-to-consumer operations. I have been quoted in industry publications and have lectured at a variety of venues.

My retail solutions experience includes verticals such as hypermarket, grocery, specialty, soft lines, C-store and hard lines. This experience included traditional brick-and-mortar as well as multi-channel fulfillment models.

  • Retail Rumblings

    Digital Signage Platform Goes Mainstream

    • 1 Comments
    Looking to further enable digital experiences in the store, Microsoft and Intel announced availability of a platform specifically for digital signage:   http://www.intel.com/pressroom/archive/reference/ScreenExpo-TechBulletin5.3.10.pdf
  • Retail Rumblings

    Digital Marketing Assessment and Whitepaper Available from Microsoft

    • 1 Comments
    Microsoft recently released a simple digital marketing assessment tool that includes access to a whitepaper.  The whitepaper provides a point-of-view on the intersection of enterprise technology and the need to create consumable digital experiences...
  • Retail Rumblings

    New Free SEO Toolkit

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    For those of you spending big dollars on SEO you are not alone.  Retailers for whom the search path is the most common way to attract eyeballs are spending an increasing share of their marketing and IT budgets on SEO.  A good free tool from...
  • Retail Rumblings

    Digital “signage” finally becomes interactive….

    • 0 Comments
    http://online.wsj.com/article/SB10001424052748704055104574652742982646768.html?mod=WSJ_hps_sections_tech
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    Seven Retail Tech Trends…

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    Good primer on seven game-changers in Retail IT: http://www.microsoft.com/presspass/features/2010/jan10/01-11FutureOfRetail.mspx
  • Retail Rumblings

    Future of Consumer Entertainment Intersects with Commerce

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    As we think about where the future of commerce experiences will lead us, I think it is important to understand that consumer entertainment paradigms will continue to intersect with opportunities for brands to transact with customers.  There are a...
  • Retail Rumblings

    Winter Edition of RetailSpeak Tackles Digital Marketing

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    An article on Digital Marketing (“Getting Personal”) appears in the Winter Edition of RetailSpeak.  RetailSpeak is a publication focused on technology for the retail and hospitality industries that I often contribute to.  The magazine can be...
  • Retail Rumblings

    Some Good Holiday Online Data from comScore

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    http://www.internetretailer.com/dailyNews.asp?id=33012 Highlights :  Online retail sales this holiday season—Nov. 1-Dec. 24—totaled $27.12 billion, a 4.9% increase compared to $25.85 billion a year ago… 2009 had the heaviest online spending day in...
  • Retail Rumblings

    CommerceLive: New On-Demand eCommerce Offering from Cactus Commerce

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    Cactus Commerce, a Gold-Certified Microsoft partner, recently announced a new offering entitled CommerceLive.  Commerce Live is unique in that it sits firmly in the middle between the ASP-model eCommerce offering and the traditional on-premise offering...
  • Retail Rumblings

    Getting Value Out of Your eCommerce Investments

    • 1 Comments
    Amid all of the increasingly academic discussions of the power of social media, next generation eCommerce technologies, groundbreaking cross-channel retailing initiatives, etc, etc, I am detecting a bit of “strategy fatigue” across the industry. ...
  • Retail Rumblings

    Store Experience Can be a Key Part of Multi-Channel Strategy

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    Consumer expectations for immersive digital experiences are clearly ramping up.  I love this example by Razorfish as an illustration of emerging store experiences.      http://emergingexperiences.com/2009/11/razorfone-simplifying...
  • Retail Rumblings

    Customer Experience Continues to be a Hot Topic…

    • 1 Comments
    Retailers are increasingly seeking out innovation in customer experience.  In an era where consumer discretionary spending is challenged, retailers are looking for differentiation that not only demonstrates the value of their brand but most importantly...
  • Retail Rumblings

    Razorfish Publishes Annual Digital Brand Experiences Report

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    Razorfish has published its annual Digital Brand Experiences Report, in coordination with is blog nicknamed “FEED”.  It is a really good read and will provide a level-set on how Razorfish sees the evolution of digital impacting retail and consumer...
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    eCommerce Ecosystem Complexity Gives Way to Pragmatism

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    I have blogged before about the increased importance of eCommerce to the business of retailing as well as the resulting complexity of solutions retailers have attempted to buy and develop to deliver to the needs of the business.  eCommerce is no...
  • Retail Rumblings

    B2X Now More of a Consideration in Retail

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    One of the really fun aspects of my job is the frequency with which I get to interact with retailers.  This enables me to have a good view to trends from a very grassroots perspective.  While I spend a great deal of my time working with retailers...
  • Retail Rumblings

    ‘Operationalizing’ Social Media

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    As retailers continue to attempt integration of social media into cross-channel commerce strategies there is now a heightened awareness of the labor involved in ‘good’ social media monitoring practices.  In some retail and CPG organizations teams...
  • Retail Rumblings

    Microsoft at the Shop.org Annual Summit

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    Microsoft will again be participating at Shop.org’s Annual Summit in Las Vegas.  The event runs from September 21st through September 23rd at Mandalay Bay Resort & Casino.  More information on the event can be found here:  http://www...
  • Retail Rumblings

    Retailers are still looking to make eCommerce investments

    • 0 Comments
    RIS News recently published a report based on research from FitForCommerce indicating that 50% of online retailers plan to replace their existing eCommerce platforms in the next 12 months.  Here is a link to the article: http://www.risnews.com/ME2...
  • Retail Rumblings

    Further Thoughts on “Digital ERP”

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    Expanding on a previous post, I wanted to unwrap the discussion of "Digital ERP” a bit.  I likened the maturation of the Web business - from a disparate silo of business and technical functions, to a set of standardized business processes and...
  • Retail Rumblings

    RetailSpeak Tackles the “Multi-Channel Revolution”

    • 0 Comments
    An article I contributed to in the Fall edition of RetailSpeak (starting on page 21): http://www.onwindows.com/Portals/0/images/retailspeak-issue-25.pdf
  • Retail Rumblings

    Is “Web Business” Evolving?

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    As with any business that grows in significance and value, Web business is evolving.  I would argue that the developments we are seeing are positive for the industry and will usher in a corresponding evolution from technology and service providers...
  • Retail Rumblings

    The Store: The Next Frontier of Digital Experience

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    So I suppose this blog post might seem a little confusing to those of us thoroughly convinced of the march toward supremacy by the Web in the area of customer experience.  Without question we have seem some real innovation in the last several years...
  • Retail Rumblings

    Moving to a New UX One Page at a Time

    • 0 Comments
    I spend a lot of time speaking to customers about re-freshing their customer-facing Web experience. A hot topic is rich internet applications (RIA), including things like drag-and-drop check-out, embedded video, rich product imagery, etc.  An objection...
  • Retail Rumblings

    Coming Up for Air: How to Evaluate Where Your eCommerce Technology Stacks Up…

    • 0 Comments
    Is it that time of year?  Is it merely an odd coincidence?  In the last 6 months there has been a major ramping up of seemingly happy and successful retailers looking to see “what else is out there” in the rapidly evolving universe that is eCommerce...
  • Retail Rumblings

    “Productizing” Social Marketing for Retail

    • 1 Comments
    I am a huge fan of the Gartner Hype Cycle.  If you are not familiar with it, the Hype Cycle attempts to place in context where certain technologies and strategies exist, with the assumption that all appear, grow in popularity, mature, and decline...
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