Nearly every major retailer has started or is planning some type of CRM project. Many retailers see a CRM solution as an important component of an eCommerce/multi-channel solution. While I believe the business case for CRM is clear, as it works to deliver...

In the array of eCommerce solutions that retailers can choose from, one sticks out as more of a business model than a solution. For this reason (and others) many retailers were, and still are, drawn to this approach as it addresses many of the challenges...

We continue to hear studies regarding consumers' focus on the security of their online transactions. Probably once a month a well-known entity has to publicly announce that they have had some type of security breach that may impact the integrity of the...

From Internet Retailer 2007: · 78.2% of the retailers surveyed plan to increase their spending on e-commerce applications and services this year o 10.1% expect to spend as much as 50% more on e-commerce technology this year o 9.4% will increase...

Part of the team August 2007, Internet Retailer http://www.internetretailer.com/article.asp?id=23261 Critical infrastructure E -commerce platforms are a web retailer's backbone. As such they require substantial investments of time and money...

While this is a topic that deserves a lot more than a few bullets in some blog, I wanted to summarize what I see as the divergent viewpoints that are driving a significant investment cycle in eCommerce technology. Whatever your preferred source of industry...

I just returned from the Shop.org Annual Summit in Las Vegas. It is clear from both the size of the show (relative to last year) and the quality of the attendees list that Shop.org has done a good job leveraging its NRF affiliation to become a significant...