While the supply chain is a functional area that has historically been on the tip of retailers' tongues, talking about the supply chain today, especially in the context of eCommerce and multi-channel, is passé. It is much more in vogue to focus on things...

Like many industry terms, "Web 2.0" has become a proxy for a variety of concepts that shape our understanding of its meaning. I liken the development of Web 2.0's tenets and popular definitions to the evolution we have seen with "Customer Centricity"...

For those of you not familiar with PIM, let me apologize in advance for pollinating your mind with yet another acronym. Product Information Management, or PIM, refers to the systems, strategies and processes for managing product data. While the concepts...

I just returned from the RIS News Cross-Channel Executive Summit in Scottsdale. This was a tremendous event that brought out some top eCommerce and multi-channel executives in the retail industry. The use of the term "Cross-Channel" was frequent, as this...