I hesitate to use a personal anecdote to make broad generalizations about cross-channel retailing, or to imply that one experience can represent the whole of a retailer's cross-channel strategy.  All that being said, I had what I thought was a tremendous...

In the midst of the economic doom and gloom being widely reported, many retailers are cautiously evaluating their eCommerce investment programs.  Here is a summary of my analysis of how the current economic situation will impact retail eCommerce...