The Microsoft Next 2012 contest recently concluded and among the finalists this year was a video by Steve Edwards showcasing some of the great work going on within Microsoft Customer Service and Support around the world to automate the collection and analysis of the diagnostic data needed to resolve customer support problems. It only lasts 3 minutes and is well worth a watch to get a flavour of how we are trying to make the support experience faster and more consistent.

While you are there, take a look at the 26 other videos showcasing exciting innovations across Microsoft.

Thanks

Doug