In SQL Server we use Visual Studio Team System to track all of our work. There is a back-end integration between the Microsoft Connect site and our VSTS database. When an item is submitted through the Connect site it eventually flows to our VSTS database. We, the product group, can manage the bug directly from within VSTS and certain data flow back to the item in the Connect database.
One of the properties which goes back is the resolution reason. Here are the resolution reasons along with a brief description. As with many attributes there are exceptions; this simply means that not everyone applies exactly the same precise definition and in some cases the wrong reason maybe selected. In other words, use this as a general guideline but not as a hammer.
I hope this information helps you to decode the resolution of your submitted items. Remember, sometimes the person closing the item selects the wrong reason or doesn't provide a complete description explaining the resolution. We try hard to be thoughtful and communicative but sometimes stuff happens.
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