Do What?

Duet Support Team Blog

Browse by Tags

Tagged Content List
  • Blog Post: No mapping for SAML authentication found

    I just assisted a customer that was getting the following error in their ULS logs when trying to crawl a Duet BCS content source: Error while crawling LOB contents. ( CX_WS_SECURITY_FAULT:An exception occurred: No mapping for SAML authentication found (Issuer SharePoint) ) We logged on to SharePoint...
  • Blog Post: Using SRTUTIL and Payload Tracing to troubleshoot Duet Enterprise

    SRTUTIL has become my favorite tool for determining if a Duet Enterprise call from SharePoint made it to SAP.  If you are using Duet Enterprise and you get an error in SharePoint or the SharePoint ULS logs it isn't always clear if the error happened in SharePoint or if the error was returned from...
  • Blog Post: IBFWebAppPool repeatedly shutting down on Duet servers

    After the installation of the following security update ( KB973917 ) you may see instances that the following Duet services are failing: - RequestHandler - Read Service - Service Provider - AzMan Service You also may see the following event logs in the System log of the Duet server: Event Type: Warning...
  • Blog Post: Duet 1.5 taskpane doesn’t show up in Excel with Demand Planning

    In some instances, opening a template in Excel with the Duet 1.5 Demand Planning scenario installed, the Duet taskpane is not displayed. Examples of behavior that you might see: - Opening Excel and doing a File | Open to the Demand Planning template reproduces the problem, meaning that the Duet taskpane...
  • Blog Post: Duet 1.5 and IIS Sites using Host Headers

    Overview Microsoft Internet Information Server (IIS) allows websites that are hosted for a site name rather than the machine name or IP address of the system. For example, the Duet server may need to be known as http://duet versus the NetBIOS name of the server for example “duetprd”; which would make...
  • Blog Post: Info : Duet 1.5 Request Handler Resources

    The goal of this post is to provide a quick list of the important Duet 1.5 Request Handler issues and updates that need to be understood when working with the Request Handler. Duet 1.5 Request Handler changes in the November 2009 hotfix package SAP changes with regards to Request Handler timeouts...
  • Blog Post: New Duet 1.5 Request Handler Configuration Option

    Depending on your Duet Scenarios, you may experience issues with the size of your Duet Request Handler's mailbox size, such as exceeding the limits setup by your Exchange Administrator.  The Request Handler account is responsible for sending the messages from Duet to your clients.  The Reporting...
  • Blog Post: Duet 1.5 Request Handler changes in the November 2009 hotfix package

    In an Exchange FE/BE configuration the Front End server does not have any mailbox stores on it and generally these servers only have Basic Authentication with SSL enabled. This poses a problem for the Duet 1.5 Request Handler and how it uses WebDAV to communicate to the Exchange server, since it’s unable...
  • Blog Post: After Office 2007 Service Pack 2 is installed Duet may cause a pop-up when opening a Sharepoint email item

    After installed Office 2007 Service Pack 2, if a user attempts to open a Sharepoint item in Outlook, the user may get a dialog to send data to Microsoft.  This pop-up indicates that Duet has failed to work with the item, and we allow the user to send us the data associated with the error. ...
  • Blog Post: What is this Exchange sink used for with Duet 1.5 and do I really need it?

    You may have noticed the following folder on the Duet 1.5 install media, under the “Microsoft | IT Administrator Files | Exchange Event Sink”. This folder contains the bits to install a Exchange Event Sink into your infrastructure’s Exchange server. The Exchange Event Sink documentation...
  • Blog Post: The order of Duet buttons on Outlook items may change after applying updates

    If you have multiple Duet scenarios installed that each add buttons to the same item in Outlook, the order in which the Duet buttons appear on the Outlook items may change after installing Duet updates. For example, both the Time Reporting (TIMA) and Leave Management (LEMA) scenarios add buttons to Appointment...
  • Blog Post: TIMA: 15 min Time Reporting only tracked as 5 min

    I recently worked on an issue where a customer was using TIMA and trying to record an appointment with a 15 min duration but it would end up getting tracked as 5 mins. After doing some testing on the machine I realized that the behavior was that the number 1 was dropped if it was the leading character...
  • Blog Post: Duet install of SQL Express fails if MSXML 6 Service Pack 2 (KB954459) is installed

    Duet installation may fail if MSXML 6 Service Pack 2 ( KB954459 ) is already installed. For a silent Duet install you should see an exit code of 2 in the setup log which maps to SQLINSTALLFAILURE and indicates that Duet was not able to install SQL Server 2005 Express Edition. If you try to install manually...
  • Blog Post: Duet is not supported on a computer that has Exchange System Manager (ESM) installed

    Duet uses Extended MAPI for some functionality and therefore requires that the computer be in a supported MAPI configuration. Having Exchange System Manager (ESM) installed on an Outlook client is not a supported configuration and generally results in MAPI call failures. Microsoft does not support installing...
  • Blog Post: Duet 1.5 SP3 install issues and considerations

    The goal of this post is to provide a quick list of the important Duet 1.5 SP3 installation issues that need to be understood when planning for a production rollout. Troubleshooting Duet client install errors Duet Upgrade 1.5 SP2 to SP3 fails on non English clients Duet 1.5 SP3 - Users may be...
  • Blog Post: Duet 1.5 SP3 - Users may be prompted to select an Outlook profile even if the Profile Selection policy has been set

    Duet provides a group policy setting named " Use Outlook settings for profile selection ", which is designed to automatically select the default Outlook profile during Duet deployment if more than one profile exists. Duet deployment occurs the first time the Duet Utility runs after Duet has...
  • Blog Post: Duet Upgrade 1.5 SP2 to SP3 fails on non English clients

    The Problem When upgrading from Duet 1.5 SP2 to SP3.  The client executing the setup process fails with error message "Duet setup completed with error.  Error Code - -1." during the step of "Uninstalling previous versions of Duet".                                                                     ...
  • Blog Post: Office 2003 component issues with some localized clients

    Issue: If you install the Office 2003 suite to your computer by using a custom transform, and then you install the Office 2003 SP3 update, in some instances, Office 2003 suite programs are set to Not Installed . Additionally, you may experience one or more of the symptoms outlined in the article listed...
  • Blog Post: SAP changes with regards to Request Handler timeouts

    Problem: Problems with Request Handler timeouts trying to send large amounts of control messages in rapid succession. Cause: There were some HTTP 503 response codes ("Service unavailable") propagated from Exchange via RH to the SAP J2EE Item Handler. Temporary 503s can happen if Exchange is...
  • Blog Post: Using colors to easily identify which Time Management (TIMA) appointments have been tracked

    The Problem There is no simple method to look at all of the items in the Outlook calendar and identify which Duet Time Management appointments have been successfully tracked. In order to determine tracking status each appointment must be opened or you must switch to the Tracked Time or UnTracked Time...
  • Blog Post: Windows Server 2008 and the Duet 1.5 Request Handler

    Currently the Duet 1.5 Request handler is not supported being installed on Windows 2008 server (x86 or x64). Due to the various changes that were made in Windows Server 2008 to IIS (now IIS 7.0), we cannot support the Request Handler on Windows Server 2008.  We do, however, currently have plans...
  • Blog Post: The Duet SystemTray process may not run

    After installing the Duet client, a user may notice that the Duet System Tray process does not start.  Upon further investigation, it may be observed that attempting to manually start the Duet System Tray that it immediately stops.  There are no errors logged in the event log nor is there any...
  • Blog Post: Adventures in analyzing high memory use on a Duet Client

      The Problem Here in Duet Support, there are times when we have issues where processes are consuming a large amount of memory, and there is usually a suspicion of Duet doing bad things.  In this blog, I will explain how I found the root cause for Outlook consuming a lot of memory. The reported...
  • Blog Post: PSTs set as the default delivery location and Duet

    Having a Personal Information Store (PST) configured as the default delivery location for your MAPI profile in Outlook is not supported when you use that same profile for your Duet client.  At this time, the Duet client will not function properly if you have your profile configured this way. ...
  • Blog Post: HTTP 401.5 errors with the Duet 1.5 Request Handler

    Problem: When sending large (>25k) control messages, these messages do not get sent to the clients, and they become orphaned in the Request Handler’s “Drafts” folder.  Reviewing the IIS logs on the Exchange server shows a corresponding series of PROPPATCH attempts resulting in 401.5 errors. Below...
Page 1 of 2 (32 items) 12