For all our CSA Certified Partners who were unaware, Microsoft announced a new CSA promotion effectively immediately! For details please see this FAQ on Partnersource. To learn more about becoming a Microsoft Dynamics CRM Partner and a CSA Certified Partner...

Eric and I will be presenting at the CRM User Group Summit in Vegas in a few weeks. I think the registration is filling up so don't delay if you plan to attend. cheers- Jon http://crmug.com/ Presented by the Dynamics CRM User Group (CRMUG), the CRMUG...

I wanted to write a quick post to clarify a setting in the Microsoft Dynamics CRM outlook client.  Once you install the Outlook client you can set a number of personal options ( Image 2 ) by clicking on CRM in the Outlook menu bar and selecting Options...

Here's a tip to make your experience with Dynamics CRM a bit more friendly.  Internet Explorer 7 offers tabbed browsing, where links open in tabs rather than new windows that clutter your desktop. Under Tools > Internet Options click the Tabs...

Over the last few months, I've presented at 3 conferences ( Tech Ed, IT Pro, ms internal - Tech Ready ) about building software as a service solutions with Microsoft Dynamics CRM. Now that all the conferences are over, I'm making more of this content...

Somehow I think it went largely unnoticed that the printable version of the Help that comes with Dynamics CRM 4.0, was published on Microsoft Downloads a couple of weeks ago.  Weighing in at a hefty 499 pages, this guide is specific to the On-Premise...

What :  Presented by the Dynamics CRM User Group (CRMUG), the CRMUG Summit is the premier annual conference for Dynamics CRM users, CRMUG Partners and key Dynamics CRM personnel from Microsoft.  The CRMUG Summit features a wealth of information...

An optional software update is now available for Microsoft Dynamics CRM Online for Microsoft Office Outlook. This optional software download includes an update that can increase the performance and reliability for everyday system use. From Microsoft Office...

Recently a customer asked me how to open the Accounts form in a larger window.  It's a simple matter of a little bit of JavaScript that I was lucky enough to locate the answer in Ronald Lemmen's blog . Navigate to the main Account form as follows...