CRM03 Microsoft Dynamics CRM in a Challenging Economy: How Software + Services Drive Business Value
Stephanie Dart, Laura Tantaros
Wed 3/11 | 9:00 AM-10:00 AM | 356

Businesses of every size and industry are now looking at how incorporating online services into their customer and IT strategies can save money, time and resources. This session will look at on-demand Microsoft Dynamics CRM solutions (both Microsoft Dynamics CRM Online and partner-hosted solutions) and address how incorporating the right on-demand CRM service provides a fast, flexible and cost-effective way to manage your customers and your business strategy.

Tags:
100 - Introductory, Concurrent Session, Microsoft Dynamics CRM

IDCRM01 Microsoft Dynamics CRM Online: Customer Experience Showcase
Leo Manson
Thu 3/12 | 2:00 PM-3:00 PM | 341

Attend this discussion to hear from an esteemed panel of Microsoft Dynamics CRM Online partners, customers and developers as they share their thoughts on driving additional business value from your implementation. Bring your questions and join in the discussion.

Tags:
100 - Introductory, Interactive Discussion, Microsoft Dynamics CRM

CRM18 Microsoft Dynamics CRM Online: Maximizing New Business Opportunities with Internet Lead Capture
Stephanie Dart, Preethi Ramarathinam
Thu 3/12 | 5:00 PM-6:00 PM | 356

Learn how Microsoft Dynamics CRM Online can be used to create, manage, measure and optimize Internet-based marketing campaigns. Discover how the new Internet Lead Capture feature can help your sales team spend more time working the pipeline instead of re-entering data into the system. In this session, you will learn how to launch search engine marketing campaigns, drive prospects to your website and convert them into leads using Microsoft Dynamics CRM Online.

Tags:
200 - Intermediate, Concurrent Session, Microsoft Dynamics CRM, Professional Services

CRM15 Microsoft Dynamics CRM Online: Enhancing Business Value with Web Integration
Eric Boocock, William Wechtenhiser
Thu 3/12 | 3:30 PM-4:30 PM | 266

Microsoft Dynamics CRM Online is an effective tool for centralizing customer information and streamlining business processes. By combining that with the power of the Internet, businesses can interact with their customers and other web applications to put relevant information into users' hands. This technical session will cover several web-based integration scenarios, including techniques for managing user authentication and sample code.

Tags:
300 - Advanced, Concurrent Session, Microsoft Dynamics CRM

See you there!

- Eric Boocock