Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether you deploy a CRM solution as an on-premise application housed within your own servers or take advantage of a hosted solution...

At Convergence, I spoke with Julie Yack of Colorado Technology Consultants . She has started up the xRM Virtual User Group http://www.xrmvirtual.com/about . The XRM User Group is for the professional XRM developer community. A few years back, I was on...

The CRM Online team now has a way to communicate with YOU – our Customers, Prospects and Partners. The CRM Online Community Forum is now live. In order to access the CRM Online Community Forum you must first set up a Community Platform Display Name...

You may already have seen this in the CRM Team Blog , but I think it’s worth repeating. RSS feeds are available for the Resource Center, so you can stay informed of the latest articles, diagrams, and videos being published. To subscribe to the feed you...

Who are you ? With the March Service update for Dynamics CRM Online ,  we have a few additions to the authentication programming model that enables more scenario’s and is more secure. If you recall from an earlier post , I discussed some of...

This updated document outlines the future direction of Microsoft Dynamics CRM (On-premise & Online) through to the next major release, Microsoft Dynamics CRM “V.Next”. Customer Link: https://mbs.microsoft.com/customersource/documentation/whitepapers...

Microsoft Dynamics CRM Online Delivers the March 2009 Service Update . Financially backed 99.9 percent uptime service level agreement - Applies in the event of the service level agreement not being met for unplanned outages or system outages. Planned...

Eric and I will be hosting a session at Convergence. Please stop by if you are attending. The session will cover the new authentication model in CRM Online.     CRM15 Microsoft Dynamics CRM Online : Enhancing Business Value with Web Integration...

With Convergence upon us next week, I wanted to let the community know that a portion of the CRM Online sales and product team will be there.  We will have a dedicated CRM Online booth in the Microsoft Pavilion (52 – 57).  We love for prospects...

To import data into Dynamics CRM Online you can use the import tool or the data migration manager. See http://blogs.msdn.com/dynamicscrmonline/archive/2009/01/20/tip-for-a-successful-import-using-the-import-wizard.aspx and http://blogs.msdn.com/dynamicscrmonline...