Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether you deploy a CRM solution as an on-premise application housed within your own servers or take advantage of a hosted solution that delivers the software as a service is an important choice that you must make. Some organizations are interested in a solution that can be up and running immediately with minimal involvement of their information technology staff. Other organizations need deep integration with multiple business applications and may have a significant technology infrastructure investment already in place.

Microsoft gives you the power of choice with both on-premise and on-demand CRM solutions through Microsoft Dynamics CRM and Microsoft Dynamics CRM Online. In this webcast, we concentrate on the benefits of each and the best way to evaluate which solution is right for your organization.

Thursday, April 23, 2009 9:00 AM PST

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Presenter: Leo Manson, Senior Marketing Manager for Microsoft Dynamics CRM, Microsoft Corporation