One of our Partners, Richard Knudson at The Information Management Group (IMG), just published the Second Edition of his book, Building Workflows in Microsoft Dynamics CRM 4.0.  He has published it as an Electronic Book available for download in PDF format, or in a just-in-time paperback format.  I go back a ways with Richard as he was the instructor for a couple of my initial CRM bootcamp training sessions.

His blog, Richard Knudson’s Dynamics CRM Trick Bag, is one of my RSS Feeds, too.

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