There are a number of things you can do to improve the performance of your CRM Online deployment.  Most of this will happen at the client level.  Microsoft, of course, handles (nearly) all of the performance optimization at the server level...

If you are interested in moving CRM Online customizations over to an On-Premise deployment, you should read KB article 976978 .  A likely scenario for this is those that want to apply the Non-Profit customizations to an On-Prem instance. The KB article...

The April 2010 edition of the Microsoft Dynamics CRM Statement of Direction (SoD) white paper is now available. This document outlines the future direction of Microsoft Dynamics CRM through to the next major release, codenamed Microsoft Dynamics CRM ...

As you may have already read , the May 2010 Service Update for CRM Online introduced three new languages – Spanish, French, and Brazilian Portuguese.  And, plans are in the works to offer our service in 41 languages and 32 markets. But, this post...

Social CRM is a term used today to address a change in how businesses engage with their customers.  A tweetable definition according to Paul Greenberg: “The company’s response to the customer’s control of the conversation.”  (Read more about...