As a Social CRM hobbyist I’ve been riding the SCRM wave from mere watching from the periphery to participating in moving Microsoft CRM v.next into the SCRM future. If you are also interested in riding the wave, here are some steps to help you get started, as well as some of my favorite resources.
Step 1 – Dip your toe in the water:
Step 2 – Wade in, waist deep:
Step 3 – Belly flop!
Step 4 – Train for the Olympics:
Am I missing some of your favorites? Share your SCRM resources and communities in the comments.