There are some exciting new features coming down the road for CRM 2011 in the upcoming release.  Preview some upcoming features in Q2 "R8" such as mobility, BI and Analytics enhancements from Reuben Krippner a MSFT Technical Product Management Lead in this video.  Click the link below to start the video.

 

Q2 2012 R8 Preview: CRM Anywhere (42:05)