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  • Blog Post: April 2010 edition of the CRM Statement of Direction

    The April 2010 edition of the Microsoft Dynamics CRM Statement of Direction (SoD) white paper is now available. This document outlines the future direction of Microsoft Dynamics CRM through to the next major release, codenamed Microsoft Dynamics CRM “5” which is targeted for release in the second half...
  • Blog Post: New innovations with CRM Online

      Press release 1 - May 2010 Service Update: Expanded language support for Microsoft Dynamics CRM Online. The May 2010 service update is the first wave for moving Microsoft Dynamics CRM Online into international markets with multilingual capabilities for North American customers who have departments...
  • Blog Post: Microsoft Dynamics CRM Online for Nonprofits and NGOs

      The solution provides out-of-the-box constituent relationship management functionality as well as customizations for donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports, and support for online payment solutions. Pricing...
  • Blog Post: Microsoft Releases Technical Preview of Next Generation of Microsoft Dynamics CRM

    Today is a major milestone in the development of the next generation of Microsoft Dynamics CRM , code named “CRM5” as we are pleased to announce the availability of the Community Technical Preview 3 (CTP3) for this release.  This CTP is primarily aimed at software developers and more than 400 of...
  • Blog Post: Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value

        + Tuesday, January 26, 2010 11:00 AM Pacific Time (US & Canada) - Momentum Webcast
  • Blog Post: CRM Online Client Side Agent - Twitter Agent

      One of the advantages of cloud based computing is that you don’t have to manage the hardware and software of the system. Unfortunately , a disadvantage is that you don’t have complete access to the server. In the blog, I’ll describe what I call a client side agent (csa). A CSA allows   you...
  • Blog Post: Flexibility in purchasing CRM Online – Now available thru Volume Licensing (Enterprise Agreements)

      In addition to purchasing Microsoft Dynamics CRM Online via Credit Card or Invoicing, Microsoft Dynamics CRM Online is also now available through Volume Licensing -- Enterprise Agreement and Campus / School Agreement only to customers in North America (USA and Canada only). The following licenses...
  • Blog Post: A World Without Choice, Part 2

    “Technology must be able to adapt to unique business processes and changing strategies. Organizations that invest in flexible, proven CRM solutions will position themselves for success both today and tomorrow.”  - Rebecca Wetteman, vice president, Nucleus Research As the saying goes, the only constant...
  • Blog Post: A World Without Choice, Part 1

    A world without choice, for some organizations, would be more reality than fiction.    While many organizations have made CRM investments with other vendors because they were led to believe that they were “cheaper,” these same organizations are learning first-hand about the tradeoffs with...
  • Blog Post: Microsoft Dynamics CRM Online Delivers the November 2009 Service Update

                            With the November 2009 Service Update , we are offering even more value in a Microsoft Dynamics CRM Online subscription. Take a look at all the increased business benefits that the Service Update provides: Get Instant...
  • Blog Post: August 2009 edition of the Statement of Direction

    The August 2009 edition of the Statement of Direction (SoD) white paper is now available. This updated document outlines the future direction of Microsoft Dynamics CRM (On-premise & Online) through to the next major release, Microsoft Dynamics CRM “V.Next”. Customer Link: https://mbs.microsoft.com...
  • Blog Post: Microsoft Dynamics CRM: 4 CRM Market Leader awards and Customer Honored With Industry Award

    Microsoft has been recognized with four CRM magazine Market Leader awards in the Enterprise Suite CRM, Midmarket Suite CRM, Sales Force Automation and Business Intelligence categories. ISS Belgium, a division of ISS Worldwide and a Microsoft Dynamics CRM customer, was also honored with a CRM magazine...
  • Blog Post: Microsoft Dynamics CRM Passes 1 Million User Mark

    http://www.microsoft.com/presspass/press/2009/jul09/07-13xRMInitiativePR.mspx
  • Blog Post: Enhanced Internet Lead Capture capabilities now available

    For those currently using the Internet Lead Capture capabilities within CRM Online you may have noticed that the functionality was enhanced recently.  Here are some highlights of what has improved: - Canadian customers can now take advantage of Internet Lead Capture (AdCenter integration does not...
  • Blog Post: New Enterprise Benchmark - 50K Concurrent Users on Microsoft Dynamics CRM

    Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark . To view the Microsoft Dynamics CRM Scalability Benchmark Executive Summary click here .
  • Blog Post: Updated Microsoft Dynamics CRM Statement of Direction

    This updated document outlines the future direction of Microsoft Dynamics CRM (On-premise & Online) through to the next major release, Microsoft Dynamics CRM “V.Next”. Customer Link: https://mbs.microsoft.com/customersource/documentation/whitepapers/MD_CRM_SOD Partner Link: https://mbs.microsoft...
  • Blog Post: Microsoft Dynamics CRM Online Delivers March 2009 Service Update

    Microsoft Dynamics CRM Online Delivers the March 2009 Service Update . Financially backed 99.9 percent uptime service level agreement - Applies in the event of the service level agreement not being met for unplanned outages or system outages. Planned outages and scheduled maintenance times are not covered...
  • Blog Post: Recording Link - Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)

    I wanted to post the recording link from the web cast.. cheers -jonw Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs while reducing costs and increasing profitability...
  • Blog Post: Effective Business Practice

      Over the last 10 yrs, our economy has expanded our production capacity to near maximum. The economic conditions today are pushing business’s to focus less on capacity and more on effectiveness. With such a drop in demand, the best defense is to improve business process so that you can increase...
  • Blog Post: Microsoft Dynamics CRM Online Screenshot Demonstration(s)

    I prepared this PowerPoint presentation of CRM Online consisting of screenshots for a webinar that only supported the upload of documents, not a live demonstration. In this presentation I walk through each aspect of the Microsoft CRM application. The headers link to downloads for just the specific function...
  • Blog Post: Convergence 2009 (3/10/09 - 3/13/09 | New Orleans, LA)

    Registration link WHY ATTEND CONVERGENCE Convergence is the premier Microsoft Dynamics event, bringing customers, partners, team members and industry experts together to discuss ways your current Microsoft Dynamics solution can help your company cut costs, improve operational efficiencies, increase employee...
  • Blog Post: Configuring Instant Messaging within CRM Online

    For those of you who didn't know, CRM Online can be configured to work with Instant Messaging (Office Communicator, MSN Messenger, or Live Messenger).  Specifically with Office Communicator, you can show presence for a particular user within CRM Online. Below are the specific steps to enable this...
  • Blog Post: What You Need to Know Before Buying CRM (cross-post to Steve Noe article)

    I just finished reading this article written by Steve Noe, and think it should be more widely read.  I've seen similar missives, but think Steve does a very good job distilling some very important concepts. BizITPro | Microsoft Dynamics CRM Training & Consulting - Blog
  • Blog Post: Get a 30 day free trial of Microsoft CRM Online Pro and 10% off on the regular monthly subscription rate

    The MasterCard® Easy Savings Program is a convenient savings program for MasterCard BusinessCard credit and signature debit cardholders. Through an alliance with Microsoft, Easy Savings members enjoy rebates on small business solutions purchased from Microsoft with your MasterCard Business credit...
  • Blog Post: Using Active Directory for authentication to CRM Online and MS Online Services

    Microsoft is now offering a Community Technology Preview of Microsoft Services Connector —a new Windows Server® component that seamlessly connects Active Directory users to a suite of Live services and Microsoft Online Services (including CRM Online). After the Microsoft Services Connector...
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