SafePay allows the customer to generate a list of checks and voids (from Payables Management and Payroll) that they can upload to the bank. When a check is presented to the bank to be cashed, the bank will compare the amount and information on the check to the uploaded SafePay file, as a security and fraud prevention measure.
In Microsoft Dynamics GP, the user can generate the upload file to send to the bank, if they have purchased SafePay. However, we have received several support incidents where the SafePay Transactions Upload window is blank and does not populate in Microsoft Dynamics GP. If it's the user's first time using SafePay, we often find they are not registered for the Bank Reconciliation module. However, if the user has been using SafePay for some time, we usually find that the check has already been uploaded and it will not upload again. The check can only be uploaded once to the bank.
Here is a running list of potential reasons why the SafePay Transactions Upload window is completely blank:
For more information or steps on how to review the above causes, please refer to Knowledge Base article # 2708664.
Cheryl Waswick | Technical Support Engineer | Microsoft Dynamics GP Support -Financials