Microsoft Dynamics Partner Community Blog

Microsoft Dynamics Partner Events, Information and Tips

April, 2010

  • Microsoft Dynamics Partner Community Blog

    Winning with Microsoft Dynamics ERP and Online Social Media


    My Microsoft Dynamics Partner Community team is using social media, and I know many other Microsoft teams and employees are using these revolutionary tools to connect with partners, customers and prospects to share news, best practices, and collaborate. Now, you have the opportunity to listen to the Microsoft Dynamics ERP team explain how they've been utilizing these tools during a one-hour web seminar.

    Winning with Microsoft Dynamics ERP and Online Social Media

    Thursday, May 6, 2010 at 8:00 AM - 9:00 AM Pacific Time

    Social media is the latest trend – Facebook, Twitter, LinkedIn you name it everybody is doing it and corporate organizations are increasingly leveraging the power of online social media to gain traction in the marketplace and achieve their business goals. This session takes a first-hand look at how the global Microsoft Dynamics ERP marketing team is using online social media to connect with key stakeholders across the globe and drive an increased level awareness around the brand. Learn about the tools they use to realize this, future plans for world domination in the online social media domain and how you and your organization can get involved and benefit from their efforts.

    Click here to register.

    I hope you have the time to join us!


  • Microsoft Dynamics Partner Community Blog

    Announcing the xRM Showcase Challenge


    Another cool idea announced at Convergence. Partners and customers can compete for fame and fortune by submitting their solutions to a vote of our online community with the xRM Showcase Challenge. Having personally witnessed some of our own internal Microsoft solution demo contests, I'm sure that many of you will have a fun and creative time with this!

    The xRM Showcase Challenge

    A contest for solutions built with Microsoft Dynamics CRM and its flexible application development framework, xRM.

    Submit your solution to a vote of our online community. Win enough votes, and your solution will be showcased on the Microsoft Dynamics CRM Web site. Plus, you’ll win one of these very cool prizes:

    • 1st place: Netbook HP Mini 5102, Sponsored by Microsoft
    • 2nd place: Xbox 360, Sponsored by ADX Studio
    • 3rd place: Zune HD, Sponsored by Neudesic

    How to enter: Log on to xRM Showcase using your Windows Live ID. Briefly describe your xRM solution built with Microsoft Dynamics CRM, tell us why it should win, and upload your images. The deadline for entries is June 18.

    How to vote: At xRM Showcase, you can cast five votes for the entries you think are best (yes, you can vote for your own, and, no, we won’t tell). What is "best"? That’s up to you. Cast your votes based on creativity, functionality, problem-solving, return on investment, or any other reason. Voting closes on June 18. 2010. 

    Where to be: Winners will be announced during the Microsoft Worldwide Partner Conference (WPC 2010) in Washington, D.C., July 11-15. Although you don’t have to be present to win, WPC is a great place to find out how Microsoft can help your business grow.

    Why participate: Your business acumen and creativity may be showcased and your solution made permanently available online for sharing with your community. And, you may win a great prize. Plus, you can be a contestant and a judge!

    So get going! Visit xRM Showcase today to enter your xRM solution. Track your ranking and cast your 5 votes by June 18, 2010.

    PS: Don’t forget to promote your entry on Twitter using hash tag #XRMSHOWCASE.

    Time to step up to the plate and hit a grand slam!


  • Microsoft Dynamics Partner Community Blog

    Technical Advisory Services Special Offer


    Get expert assistance on Microsoft Dynamics—and on the full range of Microsoft technologies-with Microsoft Technical Advisory Services (TAS). TAS hours are available for purchase in cost-saving bundles. Buy TAS hours through June 18, 2010, and take advantage of this special offer to save even more.

    Discover how Microsoft Technical Advisory Services (TAS) can help your organization deliver the best value to your customers and improve your business success.

    The TAS team of dedicated Microsoft Services specialists can offer you advisory assistance to help better architect and deploy state-of-the-art infrastructure solutions, solve complex integration challenges, and accelerate the design and delivery of the full range of Microsoft solutions to the marketplace.

    It’s in your best interest to discover how using TAS can help you deliver the best value to your customers!

    Special Offer*

    TAS hours are available for purchase in cost-saving bundles. Buy TAS hours through June 18, 2010, and take advantage of this special offer to save even more.

    • Purchase 40 TAS hours and get 15 bonus hours
    • Purchase 20 TAS hours and get 5 bonus hours

    To take advantage of this offer e-mail


    TAS is available only to Microsoft partners, offering custom assistance to fit your specific needs at every stage of the service delivery life cycle, including:

    • Recommendations about solutions and best practices with Microsoft technologies, including Microsoft Dynamics solutions.
    • Consultative assistance and in-depth technical discussion on architecture and solutions.
    • Upgrade, migration, and deployment guidance.
    • Readiness opportunities through TAS events and one-on-one custom services.

    For ISV Partners, Benefits Also Include:

    • Development advice and best practice recommendations.
    • Code samples.
    • Architecture and design guidance reviews.

    Visit PartnerSource for complete details.

    * This offer is good in the United States and Canada only to Microsoft Dynamics partners who purchase Technical Advisory Service hours from April 20, 2010, through June 18, 2010, and is not redeemable for cash. This offer is nontransferable and cannot be combined with any other offer. Taxes, if any, are the sole responsibility of the recipient.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics GP 2010 Web Seminars - Learn and Win!


    As we gear up for the Microsoft Dynamics GP 2010 launch coming on May 1, 2010, take the opportunity to attend some great training and you could possibly be the winner of some great prizes!!! This material should have you well prepared for the questions and inquiries that may come from customers and prospects attending Microsoft Convergence this week.

    Don't miss the Microsoft Dynamics GP 2010 recorded web seminars! Help ensure your PEOPLE are your most powerful asset by gaining sales and technical readiness for Microsoft Dynamics GP 2010.

    Microsoft Dynamics GP delivers a comprehensive ERP solution that goes beyond basic business management and reporting to meet your unique needs. Unlike many ERP systems, Microsoft Dynamics GP is easy to implement and use, enables your customers to work with information in ways that are familiar to them, and lays the groundwork for innovation now and into the future. Whatever the role, Microsoft Dynamics GP streamlines business processes and helps your customers work both fast and smart.

    Learn about the new features and tools by attending these web seminars today!

    Attend and Win!

    Attend the Sales Web Seminars and have a chance to walk away with an Xbox 360 Gaming System! (Terms & Conditions)

    Attend the Technical Web Seminars and be entered to win a set of Bose On-Ear Headphones! (Terms & Conditions)

    Sweepstakes ends 11:59 P.M. PT on June 1, 2010.

    Good luck!


  • Microsoft Dynamics Partner Community Blog

    Convergence 2010 Kick Off!


    Although, I'm not in attendance this year, I wanted to pass along some of the bigger announcements as they come along. Let's start with yesterday's press release...

    Convergence 2010 kicks off showcasing new Microsoft Dynamics ERP and CRM technologies to more than 8,000 attendees.

    ATLANTA — April 25, 2010 — Microsoft Corp. opens Convergence 2010 today with Microsoft Business Division President Stephen Elop and Corporate Vice President of Microsoft Business Solutions Kirill Tatarinov demonstrating how the company is delivering on its vision of the Dynamic Business by providing customer-driven advancements across Microsoft Dynamics CRM and ERP applications to help organizations embrace change and seize opportunities that drive enduring business success.

    As part of their joint keynote address, Elop and Tatarinov announced the May 2010 service update for Microsoft Dynamics CRM Online that delivers seamless integration with Microsoft Dynamics GP, new language support, portal accelerators and cloud-based developer tools that help improve business connectivity. They also disclosed the road map for the expected international availability of the next generation of Microsoft Dynamics CRM Online to 32 markets worldwide. The executives also previewed Microsoft Dynamics GP 2010, which will be generally available May 1, 2010, and announced a new promotion for Microsoft Dynamics GP customers to get a license for Microsoft Dynamics CRM Online at a rate of $19 (U.S.) per user, per month.

    "The true competitive differentiator for Microsoft is the value customers derive through a consistent and world-class user experience and well-designed interoperability across our solutions," Elop said. "Our upcoming Microsoft Dynamics ERP and CRM releases light up this philosophy by delivering solutions that work well together and take advantage of existing IT investments."

    Offering New Innovations With Microsoft Dynamics CRM

    Continuing on its commitment to deliver the best value in the industry to more than 22,000 customers and 1.1 million users, the May 2010 service update for Microsoft Dynamics CRM Online, available at no additional charge for Microsoft Dynamics CRM Online customers, focuses on improving the connectivity of the business to other systems, data and people through developer tools and resources. Key details include the following:

    • Expanded language support for Microsoft Dynamics CRM Online. The May 2010 service update is the first wave for moving Microsoft Dynamics CRM Online into international markets with multilingual capabilities for North American customers who have departments or teams with French, Spanish or Brazilian Portuguese language requirements.
    • New Portal accelerators. The service update adds new Portal accelerators for Microsoft Dynamics CRM Online. These accelerators include Event Management, eService and Partner Relationship Management and allow organizations to extend their reach and extend the power of CRM to external constituents.
    • New developer tools and resources. The service update provides new developer tools in the updated Microsoft Dynamics CRM Software Development Kit (SDK) to enable the connection of Microsoft Dynamics CRM Online with other on-demand and on-premises applications and services such as Windows Azure.
    • Microsoft Dynamics GP and Microsoft Dynamics CRM integration. A new built-in integration framework for Microsoft Dynamics GP and Microsoft Dynamics CRM enables customers to easily connect the two systems to help provide business insight and improve user productivity across financials, supply chain, and sales and service. The integration is supported with both on-premises and cloud versions of Microsoft Dynamics CRM for Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 10.0.

    "We are very excited about the May 2010 service update for Microsoft Dynamics CRM Online," said Steven Bowles, president of Pelagic Solutions Inc., a Microsoft Gold Certified Partner. "With the new portal solutions, we can easily tailor Microsoft Dynamics CRM Online to meet the unique needs of our customers and extend out the powerful capabilities to external audiences. We have already seen phenomenal growth with Microsoft Dynamics CRM Online, and with these new capabilities we expect that growth to continue."

    Disclosing the road map for international availability, Microsoft announced that it is slated to expand the next release of Microsoft Dynamics CRM Online to 32 global markets in the second half of 2010. In addition to the U.S., Canada and Puerto Rico, those markets are Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland and the United Kingdom. Customers can get Microsoft Dynamics CRM as a service in those markets today, with solutions and consulting from an extensive network of Microsoft partners.

    Delivering Enterprise Resource Planning Excellence

    Convergence attendees also previewed Microsoft Dynamics GP 2010, an easy-to-use ERP solution for midsize businesses that want advanced functionality, strong business intelligence reporting options and interoperability with other line-of-business applications. More information about Microsoft Dynamics GP 2010 can be found here.

    Delivering even more value to Microsoft Dynamics GP customers, Microsoft is offering them a license for Microsoft Dynamics CRM Online at a promotional rate of $19 (U.S.) per user, per month. Starting today, the promotion is available to all Microsoft Dynamics GP customers until June 30, 2010. More information about this offer can be found here.

    "Data, information and analytics are at the heart of everything we do," said Steve Diakowsky, president and CEO of The Allan Candy Co. Ltd. "Fundamentally, the design of Microsoft Dynamics GP 2010 will greatly facilitate putting information into the right people’s hands, including my own, so that we can make business decisions that are timely and accurate."

    Investing in key industries, Microsoft also disclosed that Microsoft Dynamics AX for Retail, a new end-to-end offering designed for midsize specialty retailers, will be available in 16 countries on Aug. 1, 2010, with additional countries to follow early next year. In anticipation of this release, new and existing Microsoft Dynamics partners such as Avanade Inc., Columbus IT, Fujitsu, Hitachi Consulting Corp., Ideaca, Junction Solutions and Tectura Corp. are establishing new practices that focus on delivering retail solutions based on Microsoft Dynamics AX.

    Expanding Microsoft Dynamics Communities

    Microsoft Dynamics, by bringing its customer community and partner community closer together to help them get more from their Microsoft Dynamics software investments, has established an alliance with the Microsoft Dynamics AX User Group, Microsoft Dynamics CRM User Group, Microsoft Dynamics GP User Group, and the Microsoft Dynamics NAV User Group, which are independent user groups based in the U.S. The alliance will allow members of those groups to seamlessly utilize the Microsoft Dynamics Community site and bring a significant amount of new, high-quality content and resources to benefit all community users, including nonuser group members. Customer feedback has allowed the alliance to also include the user groups that are driving most of the user-created content at Convergence 2010. Customers and partners can get involved by participating in their product user group, and the Microsoft Dynamics Community.

    Stay tuned for additional exciting updates as they come in!


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics Operations Hour Web Seminar - Race to the Finish!


    Please join us for our May 2010 Microsoft Dynamics Operations Hour – Race to the Finish – 2010 Microsoft Dynamics Presidents Club, Inner Circle and Partner Awards. Presenter is Christy Spokely.

    Wednesday, May 12, 2010 - 11:00 AM to 12:00 PM CDT

    Register today!

    As a reminder, you can find details on the Partner Recognition Programs for Microsoft Dynamics on PartnerSource.

    The 2010 Partner Recognition Program for Microsoft Dynamics recognizes our top Microsoft Dynamics partners for their exceptional FY10 performance. There are three ways Partners can be recognized: 2010 President’s Club for Microsoft Dynamics, 2010 Inner Circle for Microsoft Dynamics and Microsoft Dynamics Regional and WPC Partner awards.

    To achieve 2010 President’s Club for Microsoft Dynamics, partners must demonstrate a strong combination of revenue or new customers, plus license revenue growth.

    A small number of top performing partners will be invited to be part of our most exclusive recognition program, the 2010 Inner Circle for Microsoft Dynamics.

    Finally, we recognize individual partners for outstanding achievements and solutions through our Microsoft Dynamics Partner Awards. There are two types of Microsoft Dynamics awards, the Microsoft Dynamics Regional Partner Awards and the Microsoft Dynamics WPC Awards.

    The Microsoft Dynamics Regional Partner Awards are given to our top VARs and ISVs in each region as measured by their Microsoft Dynamics business performance.

    The Microsoft Dynamics WPC Awards recognize Microsoft Dynamics partners who have delivered exemplary solutions built on Microsoft Dynamics technologies.


  • Microsoft Dynamics Partner Community Blog

    Access Virtual Convergence 2010 Partner Briefing Now!


    To all of the United States readers out there, Happy Earth Day! Also, for all of you Microsoft Dynamics partners, we have another special day today that many of you have been highly anticipating – Virtual Convergence 2010 Partner Briefing!

    You can now visit PartnerSource to access the event. Here’s a rundown of what you will find.

    Keynote – Microsoft Dynamics Today, Tomorrow, Together featuring Kirill Tatarinov, Michael Park, and Doug Kennedy

    Join VP Doug Kennedy and other MBS executives as they look back at our collective performance and key insights from last year and then look ahead to our predictions for the marketplace, our strategies for thriving in a challenging time, and programs and initiatives that you can take advantage of to help you and your business. The content will be focused on developing and acquiring new customers, as well as gaining more opportunity from existing customers. This session will close with helpful hints on making the most of Convergence2010. For any partner, this is a must-attend session.

    Must See Product Sessions

    • Consolidating the Mid-Market: The Microsoft Dynamics ERP Strategy and Overview
    • The Cloud and Beyond: Taking Microsoft Dynamics CRM to the Next Level
    • The Microsoft Partner Network (MPN): Leading the Evolution of the Microsoft Dynamics Channel
    • Microsoft Dynamics Sure Step 2010: Step Up Now!
    • Microsoft Dynamics Industry Strategy and Execution Update

    Additional Sessions

    • Accelerate Your Business with the Microsoft Dynamics AX Industry Foundation
    • Microsoft Dynamics GP 2010: The New Way to Do Business
    • Deliver Value and Stand Out from the Pack with Microsoft Dynamics NAV: Today, Tomorrow, Together
    • Build Your Business Today, Tomorrow, Together with Microsoft Dynamics SL
    • Get the Latest Update on Software + Services for Microsoft Dynamics ERP
    • Microsoft Dynamics CRM’s xRM Framework: A Faster Way to Build Business Applications
    • Drive Business Success with Microsoft Dynamics CRM Online
    • How to Secure the Stack Against and Google
    • Driving New Revenue with Old Customers in Today’s Economy
    • Monitor, Measure, and Improve: How Partner Business Systems Will Help!
    • The Microsoft Dynamics Partner Academy and How to Prepare for the MPN Sales and Presales Accreditations
    • Learn How to Use Upgrades and Renewals to Increase Your Service and License Revenue
    • Winning vs. NetSuite with Microsoft Dynamics ERP
    • Integrated Support Model to Help Microsoft Dynamics Partners Win!
    • Tools and Resources to Drive Support and Services Revenue and Reduce Your Costs
    • Driving Sustainable Growth with PDC Programs
    • Identifying Key Drivers that Impact Profits

    The virtual briefing is a great way for your entire team to access critical information before the event and prepare to make the most of the Convergence opportunity with your customers.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics Management Reporter


    Microsoft Dynamics Management Reporter will be launching later this year alongside Microsoft Dynamics GP 2010. The resources included on PartnerSource have been designed to give you the information you need to communicate with your prospects and customers about this exciting new product from Microsoft Dynamics.

    We have dedicated a page on PartnerSource as your one stop shop for all information related to the upcoming release of Management Reporter for Microsoft Dynamics ERP. On this page you will find sales, marketing and technical content to help you prepare for the launch of Management Reporter later this year. Check the ‘Additional Resources’ section for tools that are currently available. Additional materials will be posted regularly so check back often.

    The launch of Management Reporter represents a key milestone in delivering upon our performance management vision. Management Reporter will act as a replacement for Microsoft FRx, and will provide the foundation upon which future budgeting and planning functionality will be built. Management Reporter retains many elements of our popular FRx product and will be built on a completely updated architecture which will provide an unprecedented level of scalability and reliability. There are many resources available on this site that will allow our partners to learn about Management Reporter well in advance of its launch later this year.

    Also, take time to listen to our Invigoration Station Radio Show interview with Jill Carter from February 2010 as she explains Management Reporter.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics GP 2010 Debuts


    I've had the opportunity to be associated with this product for last 13 years of my career, and it's great to see a new release is on the horizon!

    New ERP solution helps companies take business insight and connectivity to a new level.

    REDMOND, Wash. — April 20, 2010 — Microsoft Corp. today introduced Microsoft Dynamics GP 2010, an easy-to-use enterprise resource planning (ERP) solution for midsize businesses that want advanced functionality, strong business intelligence reporting options and interoperability with other line-of-business applications. The solution features new Role Centers, out-of-the-box Web services and the ability to complete tasks through other software people use every day. Microsoft Dynamics GP 2010 delivers on Microsoft’s Dynamic Business vision by increasing the agility of an organization to embrace new challenges, and will be featured at the company’s annual customer conference, Convergence 2010, April 24–27.

    Microsoft Dynamics GP 2010 will be available via Microsoft’s extensive partner network in Australia, Canada, the Caribbean, the Middle East, New Zealand, South Africa, the United Kingdom, and the United States on May 1. With Microsoft Dynamics GP 2010, customers have the choice to deploy the solution on-premises or via on-demand and subscription-based hosting models. Local launch events will be held in various countries, which partners and customers are encouraged to attend. More information on the more than 65 U.S. launch events is available here. French Canadian and Latin American Spanish versions will be available in the second half of the year. More information about Microsoft Dynamics GP is available here.

    For complete press release details visit Microsoft News Center.


  • Microsoft Dynamics Partner Community Blog

    Changes to Partner Service Plans Support Response Times


    Microsoft is continually improving how we deliver and address our customer and partner support. Beginning May 22nd, 2010, customers and partners who engage Microsoft technical support for Microsoft Dynamics products will experience improvements in how we handle support for our customers and partners.

    Customer and partner satisfaction is our number one priority within Microsoft. We prepare this document to address any questions and concerns Microsoft Dynamics customers and partners may have.

    What exactly is changing?

    Microsoft is deploying a new global next-generation incident management system to replace our old system. This will enable true global business processes and provide breakthroughs in Engineering Productivity and enable us to reach higher levels of customer and partner satisfaction. Microsoft Dynamics CRM is at the heart of this system.

    Obviously with any system change you will expect to see some changes, but we have endeavored to keep this to a minimum.

    Beginning May 22nd, 2010, we will introduce two minor changes to our Microsoft Dynamics product support to customers and partners:

    1. Service Request: The new service request tracking number will be longer, instead of 7 characters in the past.
    2. Response Time Definition: The response time definition will only apply to the first touch of the Service Request. Starting May 22nd, 2010, Microsoft support for Dynamics will attempt to meet the response time goal on the initial touch of the Service Request only. This change will enable us to align with support response time definitions with the broader Microsoft support policy to provide a better support experience based on the different severity of each Service Request.

    Visit PartnerSource for complete details regarding this announcement including some FAQ’s.


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