Microsoft Dynamics Partner Community Blog

Microsoft Dynamics Partner Events, Information and Tips

May, 2010

  • Microsoft Dynamics Partner Community Blog

    Microsoft Announces the Availability of Management Reporter for Microsoft Dynamics ERP


    When we initially announced that FRx would be replaced by Management Reporter, I know many of you had questions. Today, we are announcing the general availability of Management Reporter for Microsoft Dynamics ERP. I'll include some great resources for you below to help you with any questions.

    REDMOND, Wash. — May 25, 2010 — Microsoft Corp. today announced the general availability of Management Reporter for Microsoft Dynamics ERP, a powerful corporate performance management solution, which provides real-time financial reporting for midsize businesses looking to achieve greater visibility across their organizations. Management Reporter, formerly codenamed Management Reporter 2.0, will act as the replacement for Microsoft FRx, a comprehensive financial reporting and analysis application available to Microsoft Dynamics ERP customers.

    To view the complete press release visit Microsoft News Center.

    Also, you'll find a variety of Management Reporter resources on PartnerSource, and you can watch a quick overview video of Management Report on YouTube.


  • Microsoft Dynamics Partner Community Blog

    New Support Home Page and Product Solution Centers


    I know many of you have challenges finding the proper resources, and content on PartnerSource. Well, we are trying to solve those challenges by creating regional and country specific PartnerSource pages, such as PartnerSource North America. I'm excited to announce that we have now included a new Technical Support home page within the North American site.

    Microsoft is continually improving how we deliver and address our customer and partner support. Now, partners who engage Microsoft technical support for Microsoft Dynamics products will experience improvements in how we handle support for our partners.

    Customer and partner satisfaction is our number one priority within Microsoft.  We prepare this document to address any questions and concerns Microsoft Dynamics partners and their customers may have.

    What exactly is changing? 
    Microsoft would like to introduce to you our new Product Solution Centers for each Microsoft Dynamics product line – Microsoft Dynamics AX, Microsoft Dynamics SL, Microsoft Dynamics GP, Microsoft Dynamics NAV, and Microsoft Dynamics CRM. These Product Solution Centers were designed to help you easily find resources and answers. With the introduction of the new Support Home Page, the ‘Utilize the Benefits’ page will be removed. The links on the existing “Utilize the Benefits’ page, which include Knowledgebase, Online Technical Communities, Technical Advisory Services, and Technical Sales Assistance will still be provided on the new Product Solution Centers. Another improvement will be the Get Help Now link you will find in the top right corner to create support incidents. This will be easy to find, consistent on all pages, and will take you directly to the page to create a support incident.

    Why should I use this page?
    This page will be your one stop shop for finding quick and easy solutions to your issues. Each Solution Center page contains the product support news and information, quick links, hot topics, community, most viewed KB articles, hotfixes/update roll-ups/service packs, and documentation.  The pages will be managed by our Microsoft Technical Support teams to ensure they have information that is directly influenced by you and the engineers that listen to your questions every day.

    Who to contact if I have questions about these future changes:
    For partners, please contact

    Also, feel free to connect with me regarding any additional PartnerSource navigation issues you continue to run into. I'm always happy to help out!


  • Microsoft Dynamics Partner Community Blog

    DIG Program Details for Microsoft Dynamics CRM


    Looking to earn additional service dollars as you work on Microsoft Dynamics CRM customer opportunities? Then the DIG program may be for you!

    The Microsoft Dynamics CRM team is thrilled to announce that we are now offering up to $3500 in services dollars to you as part of the Microsoft DIG Program!

    "What is DIG?" you ask …

    DIG is an innovative sales and marketing program for partners that helps drive pipeline and create deal velocity. The DIG acronym stands for Deployment + IO Assessments = Goldmine for customers, partners and Microsoft. The core concept of DIG is to provide funding support for partners through various stages along the sales cycle, including customer assessments and Proof of Concepts (POC) or Needs Analysis Workshops (NAW).

    Because of the huge success of this program with our platform partners, we have created an offer for our managed Dynamics CRM partners to cover not only Microsoft licensing opportunity, but partner services opportunities as well!

    For more details about this program including a detailed FAQ, and upcoming training opportunities, visit PartnerSource.


  • Microsoft Dynamics Partner Community Blog

    Join Microsoft Dynamics in Washington D.C. July 11-15, 2010 for the Microsoft Worldwide Partner Conference (WPC)


    While I (unfortunately) won't be attending, I know many of you are wondering about all of the wonderful Microsoft Dynamics content that will be discussed and demonstrated at Microsoft Worldwide Partner Conference in Washington, D.C. Many partners are also excited about the new business tracks plus options for 1-day passes.

    We have an incredible Microsoft Dynamics lineup waiting for you at WPC. Two keynote presentations delivered by Doug Kennedy, Kirill Tatarinov, and Michael Park will review our collective performance, provide key insights from last year and take a look ahead at our predictions that can help you drive business success.

    Dedicated Microsoft Dynamics sessions will focus on effective sales and marketing, specific business strategies and market insights related to Microsoft Dynamics ERP and CRM solutions.  Hands on Labs to test drive Microsoft Dynamics products are being planned and a Microsoft Dynamics booth in the Expo Hall will provide you the opportunity to meet one on one with Microsoft experts as well as learn from partners who will be presenting their Certified for Microsoft Dynamics solutions.

    Plan your schedule . Get details about the Microsoft Dynamics events on Session Scheduler at DigitalWPC. Take some time to navigate the Session Catalog, and learn more about the event!

    Also, one of my daughters has a birthday at the same time as WPC, so I'm pretty sure she'll be happy that her dad is home for the big celebration. :-)


  • Microsoft Dynamics Partner Community Blog

    ERP User Offer - May/June 2010


    Here's a great option for existing customers looking to add on to their current Microsoft Dynamics ERP solution. Keep in mind that this offer is for a very brief period, so act now!!!

    For a very limited time, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics NAV, and Microsoft Dynamics AX customers can receive up to 15% off when purchasing additional user licenses or add-on module licenses.

    Business Ready Licensing (BRL) and Modular Based Licensing (MBL) customers can receive discounts of:

    • 10% on the purchase of additional user licenses and add-on module licenses between $5,000 and $19,999
    • 15% on the purchase of additional user licenses and add-on module licenses above $20,000


    • Offer valid from May 1, 2010 to June 25, 2010
    • Offer available only in the U.S. & Canada
    • Offer available only to Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics NAV, and Microsoft Dynamics AX customers on a current plan who have purchased their Microsoft Dynamics solution prior to January 1st, 2010.

    As always, visit PartnerSource for complete details.


  • Microsoft Dynamics Partner Community Blog

    Ask the Experts – Navigating MPN Competency Requirements for US Microsoft Dynamics Partners


    As I navigate many of the social media portals, blogs, and interactive websites available to Microsoft partners, I notice many of you continue to have questions centered around the upcoming changes to the Microsoft Partner Network. A lot of you are concerned with how the changes will impact your organization today, tomorrow, and well down the road. To assist you with your questions we've schedule a couple of sessions to help you along the way.

    Join us for a 90 minute webcast to get the latest updates on the ERP, CRM and ISV MPN Competency requirements. We’ll provide you with a step-by-step guide to help you map out the actions and timelines to achieve your MPN goals. We will cover both the technical and non-technical aspects of the new MPN Requirements, and provide an overview of a Training Plan that will show you how to plan and schedule the required certification classes, and complete the customer references and other MPN Requirements within the current timeline. We will also address frequently asked questions about the Network and the Competency requirements and benefits. Time will be allowed for participants to ask/submit questions during the presentation, and at the end of the session.

    The presentation will cover the following points:

    • Non-technical Training Requirements (Sales, Pre-Sales & Implementation Methodology accreditation)
    • Technical Training Requirements (Application Consultant/Developer Product Certification(s))
    • Sales Revenue and Business Ready Enhancement Plan (BREP) Recapture requirements
    • Customer & Methodology references, CSAT Survey & Service Plan Requirements
    • Step-by-Step Planning Guide for meeting MPN Requirements
    • Partner Q&A


    • Wednesday, May 19, 2010 – 12:30 to 2:00 Central

    Click here to register

    • Wednesday, June 2, 2010 – 12:30 to 2:00 Central

    Click here to register

    Please take the opportunity to attend one of these events.


  • Microsoft Dynamics Partner Community Blog

    Microsoft Dynamics AX 2009 & Microsoft Dynamics NAV 2009 Upgrade OFFER – Pilot Program


    In order to stay focused on future revenue streams and a profitable business it is critical to have a healthy balance between new customer and existing customer business. Outsourcing of upgrades to upgrade partners could help you balance both revenue streams.

    An upgrade assessment of your customer’s Microsoft Dynamics ERP system can provide your customer with an overview of what is required to upgrade to Microsoft Dynamics AX 2009 or Microsoft Dynamics NAV 2009 and assist your customer’s decision to upgrade.

    Your customers can take advantage of professional pit-stop services and support to realize a faster return on investment:

    Value to Partners – Customer Retention

    Upgrading your customer to the latest release can enable your customer to grow and benefit from the business value this solution is offering.

    • Customer satisfaction & retention
    • Up- & cross-sell opportunity
    • Cost of support

    Value to Customers – Business Value

    Upgrades are successful when adding business value and benefits to the organization.

    • Lower-cost/risk platform
    • Support more biz processes
    • Adoption/productivity
    • Risk: cost of not upgrading
    • Return: realize BREP ROI

    Execute Upgrades – Profitable Business

    A specific upgrade training for Microsoft Dynamics AX 2009 & Microsoft Dynamics NAV 2009 has been designed, and includes Sure Step implementation methodology.

    • Acquire upgrade skill-set
    • Outsource upgrades
    • Show business value
    • Use upgrade tool-set
    • Use Sure Step Upgrade process

    Offer Overview and Process:

    • The assessment provider for this pilot program is Celenia Software (the "assessment provider"). Other organizations may provide the assessment services and be eligible for the subsidy in future programs if certain criteria are met.
    • Partner (the term "Partner" refers to partners who meet the eligibility requirements set forth in the Offer Terms and Conditions) works with the customer to collect the data necessary for the assessment.
    • Partner submits data to the assessment provider.
    • The assessment provider and the customer sign a customer assessment contract and will provide the customer with an assessment and estimate for a fixed price upgrade for moving the customer from their current version to Microsoft Dynamics AX 2009 or Microsoft Dynamics NAV 2009, the latest version.
    • The total cost of the assessment is $2,000 per assessment. Microsoft will provide $1,000 subsidiary for the assessment. The assessment provider will invoice Partner $1,000 for the assessment. Partner can decide in its sole discretion whether to charge the customer for the assessment.
    • The assessment provider will notify Partner when the assessment is complete, and if so requested by the customer, Partner can review assessment and upgrade review with customer.

    Offer Terms and Conditions:

    • This offer is ONLY available to partners located in the U.S. who are current on their service plans.
    • This offer does not apply to assessments provided to public sector customers.
    • The offer period starts on December 1, 2009 and ends on June 1, 2010.
    • This offer is limited to the first forty-five (45) customer assessment contracts signed (based on the execution date of the contract) through all qualifying partners during the offer period.
    • This offer is non-transferrable and not redeemable for cash.
    • Taxes, if any, are the sole responsibility of the recipient.

    Get Started

    To get more information about the upgrade assessment, please call the assessment provider at: 1-770-790-5485.


  • Microsoft Dynamics Partner Community Blog

    Invigoration Station Radio Show – Wednesday May 5


    Join us for the next Invigoration Station Radio Show on Wednesday, May 5 at 11:00am Pacific. As always these shows inform and entertain! But, don’t just take my word for it. Watch my fellow team member, Sarah Anderson, as she explains the highlights of this month’s show!


    Click here to register.

    Also, if you attend the live show, and complete an evaluation, you will be entered into a drawing to win 1 of 2 NEW HD 16GB Zunes!!!

    No purchase necessary. Trade promotion open only to residents of the 50 US + D.C. who are employees of a Microsoft Partner Program member. Sweepstakes ends May 5th, 2010 at 5:00 PM Pacific. For complete rules, Click Here.

    NOTE: You must register in advance. You cannot join the show after it begins if you have not already registered.


  • Microsoft Dynamics Partner Community Blog

    Catching Up & Preparing for FY11


    As a Fargo, ND based Microsoft employee, and after spending two out of the last three weeks in Seattle, I need some time to catch up on work and life. Many of you know that April, May and June are Microsoft's 4th Quater of the fiscal year, but it's also a huge planning period for the upcoming fiscal year. That being said many wheels are in motion, especially with the changes to the Microsoft Partner Network, and future product launches.

    It's a good thing, I didn't sandwich a trip to Atlanta for Convergence in the middle. Talk about living out of a suitcase for a while!!!

    Next week, in Fargo we host our annual internal Microsoft Fargo Campus Meeting. These are always great to get refreshed on our strategies as well as to recognize some of our best employees. Featured speakers include Stephen Elop, President, MBD and Lisa Brummel, Senior Vice President, HR.

    I'll be back next week with plenty of Microsoft Dynamics news.

    PS - Happy Mother's Day this weekend!!!


  • Microsoft Dynamics Partner Community Blog

    Partner Online Technical Communities – TRY US! Sweepstakes


    Here's a chance for you to try out a service from our Support & Services team, and have the opportunity to win! I've recently reviewed these services myself, and think many of you will find them valuable.

    Live technical support incidents can be crucial in emergency or on-site situations, but most partners need to closely manage their use. As a Microsoft Partner Network member, you can use the Microsoft Partner Online Technical Communities (OTC) in non-critical situations to expand your access to the expert Microsoft technical support community with timely online results.

    OTC allows you to share ideas with other partners and get answers to your break-fix, developer, and presales questions—with responses from the same Microsoft engineers you work with every time you call Microsoft technical partner support.

    You could win a $100 (USD) American Express gift card!

    Partners who initiate a thread in any Partner OTC Forum from May 3, 2010, through July 31, 2010, will be entered in a monthly drawing for one of 20 American Express Gift Cards valued at U.S.$100.*

    *No purchase necessary. Open only to authorized representatives of companies actively enrolled in the Microsoft Partner Network with Microsoft Business Solutions competency who are legal residents of the 50 US (includes D of C) or Canada (excluding Quebec) 18+. Game ends July 31, 2010. For official rules click here.


    • Answers to technical support requests for more than 50 Microsoft technologies, including Microsoft Dynamics business software.
    • Responses from Microsoft engineers; response times depend on your partner level.
    • Restricted access: OTC partner forums are not visible to your customers.
    • Peer-to-peer support, monitored and verified by Microsoft engineers.
    • Convenient, cross-thread search.
    • Offline access: Read and write posts to your favorite forums and research resolutions even while offline.


    Each issue resolved through OTC online technical support could save your organization hundreds of dollars in technical support incidents, adding up to thousands of dollars per year. You owe it to yourself, and your organization, to visit the Partner Online Technical Communities page.


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