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New Support Home Page and Product Solution Centers

New Support Home Page and Product Solution Centers

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I know many of you have challenges finding the proper resources, and content on PartnerSource. Well, we are trying to solve those challenges by creating regional and country specific PartnerSource pages, such as PartnerSource North America. I'm excited to announce that we have now included a new Technical Support home page within the North American site.

Microsoft is continually improving how we deliver and address our customer and partner support. Now, partners who engage Microsoft technical support for Microsoft Dynamics products will experience improvements in how we handle support for our partners.

Customer and partner satisfaction is our number one priority within Microsoft.  We prepare this document to address any questions and concerns Microsoft Dynamics partners and their customers may have.

What exactly is changing? 
Microsoft would like to introduce to you our new Product Solution Centers for each Microsoft Dynamics product line – Microsoft Dynamics AX, Microsoft Dynamics SL, Microsoft Dynamics GP, Microsoft Dynamics NAV, and Microsoft Dynamics CRM. These Product Solution Centers were designed to help you easily find resources and answers. With the introduction of the new Support Home Page, the ‘Utilize the Benefits’ page will be removed. The links on the existing “Utilize the Benefits’ page, which include Knowledgebase, Online Technical Communities, Technical Advisory Services, and Technical Sales Assistance will still be provided on the new Product Solution Centers. Another improvement will be the Get Help Now link you will find in the top right corner to create support incidents. This will be easy to find, consistent on all pages, and will take you directly to the page to create a support incident.

Why should I use this page?
This page will be your one stop shop for finding quick and easy solutions to your issues. Each Solution Center page contains the product support news and information, quick links, hot topics, community, most viewed KB articles, hotfixes/update roll-ups/service packs, and documentation.  The pages will be managed by our Microsoft Technical Support teams to ensure they have information that is directly influenced by you and the engineers that listen to your questions every day.

Who to contact if I have questions about these future changes:
For partners, please contact mbsparsv@microsoft.com

Also, feel free to connect with me regarding any additional PartnerSource navigation issues you continue to run into. I'm always happy to help out!

--Kevin

  • I am trying to find help with a Dynamics GP user security issue that continuously occurs.  We set up security roles to significantly restrict access but the user is still able to view all the content pane options at login even though they cannot actually access the option.  After clicking around to other series and then clicking back on the initial series, the restrictions seem to take place.  I don't know where to go to get help with this.

  • Have you tried submitting your issue to the Dynamics community forums? Various Microsoft MVP's and other users monitor the forums daily.

    community.dynamics.com/forums

    Thanks.

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