We've recently posted the May 2011 edition of the Microsoft Dynamics CRM Statement of Direction on CustomerSource.

Microsoft has delivered significant innovation and value in customer relationship management (CRM) software with the recent release of Microsoft Dynamics CRM 2011, a flexible CRM solution that provides the power of productivity through familiar, intelligent, and connected experiences for organizations of all sizes worldwide. This Statement of Direction (SoD) outlines the future direction of Microsoft Dynamics CRM over the short and longer term.

Mike Snyder, Microsoft Dynamics CRM MVP, from Sonoma Partners has provided a great overview of the SoD on his company's blog.

--Kevin