Kevin Machayya is a 15-year veteran of Microsoft and Great Plains Software. He has held various roles in technical support, customer service, and sales operations. For the last 11 years, Kevin has focused on the Microsoft Dynamics partner channel through partner account management, readiness, marketing, resourcing/staffing and development programs.
Connect with the Microsoft Dynamics Partner Community on:
Our Microsoft Dynamics Services and Support Team shares this update regarding the new Microsoft Dynamics Partner Service Plans which launched on July 1, 2011.
The new Microsoft Dynamics Partner Service Plans build on top of the Microsoft Partner Network Technical Services benefits, to provide our partners with extended services and an integrated support experience.
Both new service plans (the Advantage Plan and Advantage PLUS Plan) have a Service Account Manager (SAM) assigned. They are the key asset to partners to find the best support option for their needs. Also, for the Advantage PLUS plan, partners receive standard support analysis services from their SAM to help them optimize their support organization to best serve their customers and improve partner’s support delivery.
As part of the new Microsoft Dynamics Partner Strategy, we have made changes to our Support and Services offerings. There are three main components to this –
One of the key benefits with the new service offerings will be Microsoft’s continued investment in partners who have strong commitment to Microsoft Dynamics solutions by leveraging the incident allocation model while optimizing the usage of support in terms of costs.
The new service plans were available to order online on Order Central from July 1st. This is the first time that the managed Partner Service Plan will be available for partners to order online.
For more information on launch timelines in your area along with details on this important initiative, visit PartnerSource.