We are excited to announce the new service update for Microsoft Dynamics CRM featuring social collaboration capabilities as well as a unified Office 365 experience and new enterprise cloud features.

REDMOND, Wash. — Oct. 25, 2011 — Microsoft Corp. today announced the availability of the Microsoft Dynamics CRM November 2011 service update for Microsoft Dynamics CRM Online, as well as for on-premises and partner-hosted deployments.

Delivering on its commitment to make sales, service and marketing professionals more productive, the Microsoft Dynamics CRM November 2011 service update brings customers new integrated social collaboration capabilities, as well as a unified Microsoft Office 365 experience and enhancements for enterprises using Microsoft Dynamics CRM in the cloud. These new features are delivered at no additional cost to customers and add functionality to the experiences and tools that they’re already using.

"Across Microsoft, we deliver social capabilities that help customers and businesses build more productive relationships," said Brad Wilson, general manager of Microsoft Dynamics CRM Product Management Group. "By bringing together new social collaboration capabilities in Microsoft Dynamics CRM with familiar collaboration technologies such as Office, SharePoint and Lync, businesses will be able to expand their relationships with customers and gain even deeper insight and understanding."

Access the complete press release on the Microsoft News Center.

Additionally, read Brad Wilson’s new blog post Building Your Business Hub: Using the Power of Social for a More Productive Enterprise on the official Microsoft Dynamics CRM blog – the CRM Connection.

--Kevin