The Microsoft Dynamics Service Engineering Customer and Partner Experience team will be using the new Microsoft Dynamics CRM Online Service blog as a way to communicate with customers and partners about what’s going on in the live service. Initially, the blog will be used as a means to help deflect customer service calls until there is a global service health dashboard available by posting service interruption communications and post incident reviews. The team will also be looking to post information about service enhancements to help present a balanced view of the online service.

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--Kevin