Quick links to On-Demand Microsoft Dynamics CRM 2013 Readiness Offerings:

 

Microsoft Dynamics CRM Customer Service: Getting Ready to Sell

Microsoft Dynamics CRM Customer Service: Unified Service Desk

Microsoft Dynamics CRM Customer Service: Parature Overview

Microsoft Dynamics Customer Service: Case Management for Email & Social Channels

Microsoft Dynamics Customer Service: Entitlements & Service Level Agreements (SLA)

Microsoft Dynamics Customer Service: Overview Part 1


Microsoft Dynamics Customer Service: Overview Part 2

Microsoft Dynamics Marketing: Getting Ready to Sell

Microsoft Dynamics Marketing: Smarter Insights

Microsoft Dynamics Marketing Deep Dive: An Open Marketing Platform

Microsoft Dynamics Marketing Deep Dive: How to Position & Sell