Engineering Windows 7

Welcome to our blog dedicated to the engineering of Microsoft Windows 7

Action Center

Action Center

We’re back! We’ve had a pretty incredible couple of weeks at the PDC and WinHEC. Based on what we talked about you can imagine we are all rather busy as we transition from milestone 3 to beta. We trust many of you are enjoying 6801 (or perhaps we should say 6801+). Over the next few weeks we’re going to start posting on the engineering and design of the specifics of different aspects of Windows 7 that we’ve talked about. Some posts will be very detailed and others will be a bit more high level and cover more territory. In all cases, we’ll be watching the comments carefully and also looking for opportunities on follow up posts. Thank you!

One of the big themes of Windows 7 from a design perspective (as you might have seen in Sam’s PDC session and certainly a topic we have talked about here) is making sure that you are “in control” of what is happening on your PC. This post, by senior program manager Sean Gilmour, is about “notifications” or the balloon popups that come from the system tray. In Vista we offered some controls over this area and in Windows 7 we have worked hard to make this an area that defaults to more well-behaved functionality and is also much more tunable to your needs. By improving how Windows itself uses the APIs and “guidelines” we want to encourage other ISVs to do the same. This topic is a great example of how the whole ecosystem comes into the picture as well and so we hope developers reading this will see the passion around the topic and the desire for software on Windows to take the steps necessary to honor the your intent. --Steven

The notification area has been talked about a couple times in previous posts (User Interface: Starting, Launching, and Switching and Follow-up: Starting, Launching, and Switching). This post is going to go into a bit more detail regarding notification balloons as well as one of the ways we’re working to quiet the system in Window 7.

Where We're At Today

Windows can be a busy place – with many things vying for your attention, even while you’re trying to do work. One we hear a lot about from you is the system notification balloons – those little pop-ups that appear above icons in the notification area (typically right side of the taskbar near the clock). In this post I’ll be talking to notifications sent utilizing Shell_NotifyIcon function provided in Windows, not custom notifications, often called “toast”, like the notifications presented by many applications (some like Outlook even from Microsoft). We see these in instant messenger programs, printer notifications, auto updaters, wifi and Bluetooth utilities, and more – these often use custom methods to present these “balloons” from the system tray, not necessary the Windows API. People have made their feelings loud and clear – Windows is too noisy and the noise distracts from the work at hand. Here are some quotes from the Windows Feedback Panel that illustrate that point.

“Too many notification messages, esp. re: security (eg. Firewall), activation”

“Notifications telling me my system is secure, when I know it is secure, are annoying”

“I'm tired of error messages and pop ups.”

And some posts from the blog discussions

@Jalf writes “Having 20 icons and a balloon notification every 30th second taking up space at the taskbar where it's *always* taking up space is just not cool.

@Lyesmith writes “The single biggest annoyance in the taskbar is notification balloons.”

So how noisy is the system? First a quick definition - a ‘session’ is the period of time between log-on and log-off or 24 hours whichever is shorter. As you can see from the following chart, 60% of sessions experience at least one notification. That doesn’t sound all that bad, but if you dig a bit deeper you realize that 37% of sessions see two or more notifications and 25% of sessions see three or more notifications. That’s a lot of distractions interrupting your work.

Number of notification sent per session as a percentage of total sessions - August through September, 2008 

Figure 1: Number of notification sent per session as a percentage of total sessions - August through September, 2008

So we know how much noise notifications create but how effective are notifications? Well, as the following chart, notification click-through rate shows the more notifications the less effective they become.

Notification click-through rate - August through September, 2008

Figure 2: Notification click-through rate - August through September, 2008

So, as shown in the above chart, used sparingly and in the right context, notification balloons can be rather useful. Unfortunately, that isn’t what is happening today. Instead the notification area often feels like a constant scrolling billboard of messages some important, many not. So what’s the answer? It’s a big area to tackle – there are system notifications, third party notification, and custom notifications. For Windows 7 we chose to focus on making sure Windows and its in-box components notify you responsibly and don’t contribute to the noise in the system. Ideally the ISV community will follow suit and as you’ve seen in some sessions, we’re doing this work in Windows Live for example. One of the reasons we focused internally was data showing that Windows components are responsible for at least 28% of the notifications presented. Additionally, we were able to identify seven Windows components that are mostly responsible for that noise. In all, 20 applications account for 62% of the notifications presented. The following chart shows the break-out.

Which software accounts for notifications - August through September, 2008

Figure 3: Which software accounts for notifications - August through September, 2008

 

Windows 7

Our effort to quiet the system and make sure you are in control took the following approach:

  • Working across Windows 7 to reduce unnecessary notifications
  • Put you in control of the notifications you see
  • Creating Action Center with the following goals
    • Reduce the number of notification balloons sent to you and make the ones that are sent more meaningful
    • Provide a contextual way to address the issues with a single click
    • Reduce the user-interface clutter in the system to streamline solving system issues

While there are many other efforts going around notifications and the notification area I’m going to focus on Action Center. In a nutshell, Action Center is a central location for dealing with messages about your system and the starting point for diagnosing and solving issues with your system. You can think of Action Center as a message queue displaying the items that need your attention that you can manage on your schedule. It serves as an aggregate for ten components in Windows Vista that contributed a large number of somewhat questionably effective notification balloons, but notifications that could not just be eliminated. At the heart of the Action Center effort is the idea that your time is extremely valuable it should never be wasted. To that end we took three steps.

First we looked hard at the messages we were sending and worked to reduce balloons and clarify messages. We took the following steps:

  • Putting messages into one of two categories – normal or important. Normal messages simply appear in the Action Center control panel. Important messages send a notification balloon as well as appearing in the Action Center.
  • Setting a high bar for important messages. A message is only deemed important if the security of the system or the integrity of your data is at risk.
  • Reducing the frequency of notifications so that you’re not seeing them pop-up “all the time”
  • Looking at all the messages and asking the hard questions –“is this something you really need to know about?”

The last filter led to our second step. We decided that all messages need to have an action associated with them - a solution, if you will, to whatever problem we were presenting to you. This meant cutting any FYI, Action Success, and Confirmation messages. It also meant that the way we presented these messages would be action based. For example, we replaced, “Antivirus is out of date”, with “Update Antivirus Signatures.” We believe that we should let people know specifically how to resolve an issue instead of making them guess or read lots of text. This is the heart of the other goal of Action Center – to help people solve system issues quickly and conveniently.

Finally, we designed the user experience (UX) of the Action Center in two parts. The first and most immediately visible is system icon in the notification area, which is a "lighthouse" in 6801. In the spirit of our efforts, this icon replaces five notification area icons from Vista, further reducing the clutter and noise in the system. The lighthouse icon provides a high level view of the number of messages in Action Center and their importance. It also has a fly-out menu on single left click which lists the four most recent notifications and supports you acting on messages contextually. We give the people the ability to click on a notification in that fly-out menu and immediately go to the UI to solve the issue. Again, the focus is solving issues instead of simply notifying.

Action Center notification area icon and fly-out menu

Figure 4: Action Center notification area icon and fly-out menu

The second part of the UX is the control panel, which builds upon the icon and fly-out by serving as a repository for all messages as well as providing more details about the issue and the solution. It is also action based so the layout emphasizes messages and the corresponding solutions with even more detail. Additional actions are available if you expand the UI to view them. Finally, we know that we won’t always have messages about the issues a person might be having on their machine. To make sure you can solve those issues, we provide top level links to Troubleshooter and Recovery options.

Action Center Control Panel with a few messages queued up

Figure 5: Action Center Control Panel with a few messages queued up

Action Center boils down to understanding that your time is valuable and that it is your PC you want to control, not be controlled by your PC. We reduced messages, focused on solving issues not just telling you about them, and streamlined the experience so you can focus on what you what to do not want Windows needs you to do. We are aiming to get most sessions down to zero notifications from Windows itself. This reduction in notifications could significantly increase the possibility that the notification balloon will be effective in delivering its message and prompting user action as shown in the Figure 2 (notification click through).

We will of course be evangelizing to ISV the goal of following this direction and reducing notification balloons – and we believe we’ve taken the first steps to making Windows a quieter place. Hopefully you will find it less distracting and easier to work with.

Sean Gilmour, senior program manager

Leave a Comment
  • Please add 2 and 2 and type the answer here:
  • Post
  • Is there a mechanism to turn off the balloon notification of specific messages?  Every time I log in or return from screen saver, my mouse/touchpad driver tells me the touchpad was disabled because I have an external mouse plugged in.  (Well duh, it's here right next to the computer.)  Life would be a little bit better if I could get rid of that message.

  • @Puckdropper: In 6.1.6801, you have a small tool icon left to the balloon close icon. You may press it to define which notifications to show and which to hide.

  • Perhaps a good step. The need for a user to make windows behave, kinda shows that it's not behaving?

    On step two, actions, I would make it REALLY clear to the user which actions are focused on longterm solutions.

    What I mean is, watching computer literate but not knowledgeable people everyday with vista for instance. Some actions are future-proof such as UAC removal. Some, are intended to be, but are not. This would be stuff like the need to renegotiate wireless connections on each resume on a laptop.  Or something being reset by local or group policy on each boot, or network login.

    So, for a let's say gadget-like environment of actions, there should be an option for popups and recurring user events to "wish" for actions, or complain about the functionality of actions.

    This would then lead to a base of actions and knowledge articles or help regarding each action and the actionality of actions, where users in a domain would always upon registering unhappiness with needing to redo actions, be notified that this may be due to group policies re-setting their precious actions.

    Because, if the action you take does not have the desired effect in making something annoying go away, then the # of actions per session will always remain the same on the same version of vista + the same hardware, with the same drivers and programs.

    Logically, from a "computer literate but not more" level person, an action should only be done once to make something go away, and in the case of WLAN resume needing to reconnect to the same only defined secure network on each resume, say 3-4 times should make it clear to windows what is required. Or at least ask the user if recurrence is desired.

    Security with these actions, as always, is really tricky. One recalls the office wizard vulnerability that allowed user helping wizards to do anything to one's computer.

  • Do you encourage developers to use (new?) Windows APIs to add messages to Action Center as well?

  • All that sounds nice... but in the last picture

    http://blogs.msdn.com/blogfiles/e7/WindowsLiveWriter/ActionCenter_214/clip_image004_thumb.jpg

    We clearly see what we don't want to see...

    At the end of the installation (of Windows) you choose which way your computer should be updated. You know what you choose - so why there is a notification?

    Same with UAC you know you disabled it (though it's really hard for novice users to find it in Control Panel) so again why there is a notification?

    And a little bit OT:

    "Reduce the user-interface >>clutter in the system<< to streamline solving system issues"

    Let's do something with Control Panel... Cause for now there is a big mess...

    PS. "We trust many of you are enjoying 6801 (or perhaps we should say 6801+)" Yea I'm happy with it ;)

  • if i understand that right ...will we see baloons now as messages in Action Center?

    will you ad settings to the AC to dsable just the baloons of an app, i have seen in the beta that you just can disable icon+baloons, just icon, or show up baloons+icon...but i like to see: "Hide baloons and show just the icon" becouse some infos like the Live Messengar is still running arent intresting....

  • "It also meant that the way we presented these messages would be action based. For example, we replaced, “Antivirus is out of date”, with “Update Antivirus Signatures.” We believe that we should let people know specifically how to resolve an issue instead of making them guess or read lots of text."

    This was the most important part of the whole article for me. My mom doesn't understand what it means when Windows had to restart (parts of) the graphics driver.

    This is the way to go!

    One problem I have with the new action center is that it represents another way to make changes. There are IMHO too many task panes, security centers, links, control panel applets, action centers, tips, network centers, .... It would be great to reduce the amount of all those things. But I do realize that this is very hard to do.

  • I am happy with the balloon notifications that Vista shows in the system tray. It's def. not annoying for me. No comments :)

  • I think it's very important to reduce unnecessary notifications especially for people who don't understand computers. But it's important to enable for professionals more notifications to be shown.

  • I think it's a good thing that you're fixing this. There's nothing more annoying than having a message pop up telling me that I am now connected to the nettwork, when what I'd rather want to know is if I ever become unconnected, and then have an option to reconnect or other solutions.

  • how about the dialog that automatically appears 5 minutes after dismissing the reboot following a windows update that requires a restart? has this been changed?

    i know i've been burned because i have intellipoint set to move the pointer to the default button. i'll be working on completing a project before i restart. i'll move the mouse to make a selection, this dialog pops up, intercepts my click and all my programs shut down and the system is restarted.

  • Yeah,Windows7 is batter than vista.Although,I just a student.But I think I should follow you.

    And I have a question.Why I could install   Audio/video driver for windowsXP on windows7

    But vista driver couldn't.Does windows7 support it???But I think it's good for everyone

    that windwos7 support more things....

  • How about the most annoying noise of all; Error messages in Windows Explorer. I think we have all clicked on the CD drive by accident, only to have an annoying pop up tell you there is no disk in the drive. These kinds of messages should be shown in the files pane etc and not lock the UI and force you to click OK.

  • I think the important thing is that the End User OR Network Administrator can decide how to display these notifications.

    I think defaultly they should appear, but we can turn them to a minimal state..

    For example, maybe an icon on the task barindicating how many message/notifications are outstanding, and we can double click the icon and troll threw them.

    Also they shoud appear in the event log.

    allot of applications such as admin utils and anti-virus/malware/etc applications use the windows bubble notifications, so it would be good to get them using this concept too.

    The Thing that really annoyes me is the Unused Icons on your desktop message, It would be good to turn that thing off.. i put icons on my desktop because i'm organised and what them there...!

  • @network82

    You do know that "Unused Icons on your desktop" can be disabled, right? And I believe this functionality is already gone in Vista actually.

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