Engineering Windows 7

Welcome to our blog dedicated to the engineering of Microsoft Windows 7

Action Center

Action Center

We’re back! We’ve had a pretty incredible couple of weeks at the PDC and WinHEC. Based on what we talked about you can imagine we are all rather busy as we transition from milestone 3 to beta. We trust many of you are enjoying 6801 (or perhaps we should say 6801+). Over the next few weeks we’re going to start posting on the engineering and design of the specifics of different aspects of Windows 7 that we’ve talked about. Some posts will be very detailed and others will be a bit more high level and cover more territory. In all cases, we’ll be watching the comments carefully and also looking for opportunities on follow up posts. Thank you!

One of the big themes of Windows 7 from a design perspective (as you might have seen in Sam’s PDC session and certainly a topic we have talked about here) is making sure that you are “in control” of what is happening on your PC. This post, by senior program manager Sean Gilmour, is about “notifications” or the balloon popups that come from the system tray. In Vista we offered some controls over this area and in Windows 7 we have worked hard to make this an area that defaults to more well-behaved functionality and is also much more tunable to your needs. By improving how Windows itself uses the APIs and “guidelines” we want to encourage other ISVs to do the same. This topic is a great example of how the whole ecosystem comes into the picture as well and so we hope developers reading this will see the passion around the topic and the desire for software on Windows to take the steps necessary to honor the your intent. --Steven

The notification area has been talked about a couple times in previous posts (User Interface: Starting, Launching, and Switching and Follow-up: Starting, Launching, and Switching). This post is going to go into a bit more detail regarding notification balloons as well as one of the ways we’re working to quiet the system in Window 7.

Where We're At Today

Windows can be a busy place – with many things vying for your attention, even while you’re trying to do work. One we hear a lot about from you is the system notification balloons – those little pop-ups that appear above icons in the notification area (typically right side of the taskbar near the clock). In this post I’ll be talking to notifications sent utilizing Shell_NotifyIcon function provided in Windows, not custom notifications, often called “toast”, like the notifications presented by many applications (some like Outlook even from Microsoft). We see these in instant messenger programs, printer notifications, auto updaters, wifi and Bluetooth utilities, and more – these often use custom methods to present these “balloons” from the system tray, not necessary the Windows API. People have made their feelings loud and clear – Windows is too noisy and the noise distracts from the work at hand. Here are some quotes from the Windows Feedback Panel that illustrate that point.

“Too many notification messages, esp. re: security (eg. Firewall), activation”

“Notifications telling me my system is secure, when I know it is secure, are annoying”

“I'm tired of error messages and pop ups.”

And some posts from the blog discussions

@Jalf writes “Having 20 icons and a balloon notification every 30th second taking up space at the taskbar where it's *always* taking up space is just not cool.

@Lyesmith writes “The single biggest annoyance in the taskbar is notification balloons.”

So how noisy is the system? First a quick definition - a ‘session’ is the period of time between log-on and log-off or 24 hours whichever is shorter. As you can see from the following chart, 60% of sessions experience at least one notification. That doesn’t sound all that bad, but if you dig a bit deeper you realize that 37% of sessions see two or more notifications and 25% of sessions see three or more notifications. That’s a lot of distractions interrupting your work.

Number of notification sent per session as a percentage of total sessions - August through September, 2008 

Figure 1: Number of notification sent per session as a percentage of total sessions - August through September, 2008

So we know how much noise notifications create but how effective are notifications? Well, as the following chart, notification click-through rate shows the more notifications the less effective they become.

Notification click-through rate - August through September, 2008

Figure 2: Notification click-through rate - August through September, 2008

So, as shown in the above chart, used sparingly and in the right context, notification balloons can be rather useful. Unfortunately, that isn’t what is happening today. Instead the notification area often feels like a constant scrolling billboard of messages some important, many not. So what’s the answer? It’s a big area to tackle – there are system notifications, third party notification, and custom notifications. For Windows 7 we chose to focus on making sure Windows and its in-box components notify you responsibly and don’t contribute to the noise in the system. Ideally the ISV community will follow suit and as you’ve seen in some sessions, we’re doing this work in Windows Live for example. One of the reasons we focused internally was data showing that Windows components are responsible for at least 28% of the notifications presented. Additionally, we were able to identify seven Windows components that are mostly responsible for that noise. In all, 20 applications account for 62% of the notifications presented. The following chart shows the break-out.

Which software accounts for notifications - August through September, 2008

Figure 3: Which software accounts for notifications - August through September, 2008

 

Windows 7

Our effort to quiet the system and make sure you are in control took the following approach:

  • Working across Windows 7 to reduce unnecessary notifications
  • Put you in control of the notifications you see
  • Creating Action Center with the following goals
    • Reduce the number of notification balloons sent to you and make the ones that are sent more meaningful
    • Provide a contextual way to address the issues with a single click
    • Reduce the user-interface clutter in the system to streamline solving system issues

While there are many other efforts going around notifications and the notification area I’m going to focus on Action Center. In a nutshell, Action Center is a central location for dealing with messages about your system and the starting point for diagnosing and solving issues with your system. You can think of Action Center as a message queue displaying the items that need your attention that you can manage on your schedule. It serves as an aggregate for ten components in Windows Vista that contributed a large number of somewhat questionably effective notification balloons, but notifications that could not just be eliminated. At the heart of the Action Center effort is the idea that your time is extremely valuable it should never be wasted. To that end we took three steps.

First we looked hard at the messages we were sending and worked to reduce balloons and clarify messages. We took the following steps:

  • Putting messages into one of two categories – normal or important. Normal messages simply appear in the Action Center control panel. Important messages send a notification balloon as well as appearing in the Action Center.
  • Setting a high bar for important messages. A message is only deemed important if the security of the system or the integrity of your data is at risk.
  • Reducing the frequency of notifications so that you’re not seeing them pop-up “all the time”
  • Looking at all the messages and asking the hard questions –“is this something you really need to know about?”

The last filter led to our second step. We decided that all messages need to have an action associated with them - a solution, if you will, to whatever problem we were presenting to you. This meant cutting any FYI, Action Success, and Confirmation messages. It also meant that the way we presented these messages would be action based. For example, we replaced, “Antivirus is out of date”, with “Update Antivirus Signatures.” We believe that we should let people know specifically how to resolve an issue instead of making them guess or read lots of text. This is the heart of the other goal of Action Center – to help people solve system issues quickly and conveniently.

Finally, we designed the user experience (UX) of the Action Center in two parts. The first and most immediately visible is system icon in the notification area, which is a "lighthouse" in 6801. In the spirit of our efforts, this icon replaces five notification area icons from Vista, further reducing the clutter and noise in the system. The lighthouse icon provides a high level view of the number of messages in Action Center and their importance. It also has a fly-out menu on single left click which lists the four most recent notifications and supports you acting on messages contextually. We give the people the ability to click on a notification in that fly-out menu and immediately go to the UI to solve the issue. Again, the focus is solving issues instead of simply notifying.

Action Center notification area icon and fly-out menu

Figure 4: Action Center notification area icon and fly-out menu

The second part of the UX is the control panel, which builds upon the icon and fly-out by serving as a repository for all messages as well as providing more details about the issue and the solution. It is also action based so the layout emphasizes messages and the corresponding solutions with even more detail. Additional actions are available if you expand the UI to view them. Finally, we know that we won’t always have messages about the issues a person might be having on their machine. To make sure you can solve those issues, we provide top level links to Troubleshooter and Recovery options.

Action Center Control Panel with a few messages queued up

Figure 5: Action Center Control Panel with a few messages queued up

Action Center boils down to understanding that your time is valuable and that it is your PC you want to control, not be controlled by your PC. We reduced messages, focused on solving issues not just telling you about them, and streamlined the experience so you can focus on what you what to do not want Windows needs you to do. We are aiming to get most sessions down to zero notifications from Windows itself. This reduction in notifications could significantly increase the possibility that the notification balloon will be effective in delivering its message and prompting user action as shown in the Figure 2 (notification click through).

We will of course be evangelizing to ISV the goal of following this direction and reducing notification balloons – and we believe we’ve taken the first steps to making Windows a quieter place. Hopefully you will find it less distracting and easier to work with.

Sean Gilmour, senior program manager

Leave a Comment
  • Please add 4 and 3 and type the answer here:
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  • Looks good in 6801 (superbar unlocked).

    @network82 - Definitely.  They need to do the same with UAC.  The 6801 defaults for UAC are *way* to lenient, hopefully that's juts a PDC/dev-build thing.

  • @d_e - One of the largest criticisms of Vista was that they "dumbed it down" way too much by removing a lot of that configuration functionality (or at the very least buried it so deep you had to hunt for it).

    They seem to be trying to find a compromise that won't be quite as drastic.  

    Some people think the new control panel is cluttered...Those people should use the "new" control panel.  Those of us wanting more options should use the "classic" control panel.  It's all about letting users decide how they want it, and making it work for both.

  • Nice Work!

    Go team go and PLS super PLS

    Pubblic beta for this X-MAS

  • @network82

    I disagree.   If network admins have control over what notifications pop up, then they will drive their users nuts.  You should never give an admin control over your computer's interface.  I'm sure that many admins will decide NOT to disable notifications, and then set a policy where you can't change it.  Then the users will be annoyed by the notifications constantly.

    I've had admins who would not even let me remove shortcuts to files that I had no interest in from my desktop, because "all users had to have the same desktop".

  • @UserOfManyOperatingSystems -

    The point isn't to drive users nuts.  The point is to streamline, standardize, and generally make things easier for everyone.

    What happens when you've deleted all of the standard icons on your desktop and someone else needs to use your computer?  The icons are gone.  Now it either needs to be reloaded or someone has to sit there and recreate all the icons you deleted.

    It may suck from a desktop user point of view, but then again, it's a company workstation, not your desktop.  :)

  • Not sure if this is an issue with windows 7 or not but it is with xp/vista. While giving a power point presentation and being in front of an audience and having notifications popup on top of the presentation is incredibly annoying and I can't believe a case where microsoft controls the OS and the program [powerpoint] would let that happen so easily.

  • Looks good so far, but can we get 7 on MSDN please? Early access to software is why we pay for it :)

  • If the overall goal is to reduce unnecessary notifications, doesn't the Windows Update message shown in the example contradict that ?

    It says "Windows Update is set to check with you before downloading and installing updates."  Why is it necessary to show this message to the user ?  What is the user supposed to do in response ?  The only response to that message that I can think of is "So what ???"

    This seems like an example of exactly the kind of useless annoying messages that you're supposedly trying to get rid of !  It is just filler that drowns out other messages that may actually be important.

  • @NCGLOY -

    Uh, dude?

    That was a screenshot of the "Action Center", where one would enable or disable certain pop-ups.  It is not a pop-up itself, but a configuration applet.

    You can disable notifications of this nature (and I have) by clicking the blue link under that message you quoted stating "turn off messages about windows update".

    Neat, huh?

  • @PsironTech

    It says "Review recent messages and resolve problems.  Action Center has detected one or more issues for you to review."  Below that are the messages/issues.  One of them is that you have to restart and one of them is "Windows Update blah blah blah".

    Those are the actual messages that the user is supposed to be reviewing.  It is not merely a configuration screen for turning things off.

    So somebody thought that the Windows Update notification is a useful message that the user should be forced to review.  Yes, I can turn it off, but why is it there in the first place ?

  • This is a WONDERFUL change that will indeed make Windows less noisy.

    On an unrelated note, I would like to see Windows 7 include richer APIs for interacting with the window manager. It would be great if you could allow developers to extend it so they can write their own Flip3D/Expose style window switching methods. I am certain the community would bring forth a number of innovative ideas.

    Also, is it possible to use the window preview APIs to host a window preview which includes the custom interactive elements. For example, the play and pause buttons for Windows Media Player.

    Keep up the good work, Wi

  • This is a WONDERFUL change that will indeed make Windows less noisy.

    On an unrelated note, I would like to see Windows 7 include richer APIs for interacting with the window manager. It would be great if you could allow developers to extend it so they can write their own Flip3D/Expose style window switching methods. I am certain the community would bring forth a number of innovative ideas.

    Also, is it possible to use the window preview APIs to host a window preview which includes the custom interactive elements. For example, the play and pause buttons for Windows Media Player.

    Keep up the good work, Windows 7 looks awesome.

  • Hmm... so my hand brushed the trackpad and accidentally set focus to the submit button as I was typing. Then I pressed the spacebar key and well...

    Sorry for the double post. :p

  • I still don't understand one thing. Why can't I simply press with right mouse button on EXE file in Explorer (or in icon representing run application in TaskBar), click "Properties" menu option and check/uncheck two options:

    1. don't display icons created by application in Notification Area

    2. don't display notifications created by application in Notification Area

    and check last few notification messages

    (it can be some addition to proposed by you solution)

  • @ncgloy -

    The original quote you posted was in the Action Center...not the pop-up.

    It is warning you that a restart is necessary and that your setting for Automatic updates is not the "recommended" (automatic) setting. It is also giving you the option to set it to no longer inform you of those issues.

    The pop-up is there because, by default, all notifications are enabled.

    This is quite a jump from the past where you would have gotten *multiple* pop-ups and would have had to disable *all* security center warnings in order to get rid of them.

    Having them disabled by default would be a bigger issue because the vast majority of users would never know where to look to enable them, or that it was even an option.

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