The Microsoft IT team have the job of running an complex and rapidly-changing IT infrastructure for a very demanding user base - our own. Sound familiar to you too? Well I guess it should, because almost every education institution has exactly the same challenges and budget pressures.
The team are often on the leading edge of deploying our technology to our own in-house users - for example, not only supporting users running Windows 7 betas, but also rolling out Windows 7 to 84,000 clients within 2 months of the release day. They also have a role of documenting the processes and experiences, and publishing them for our customers to learn from.
The story of how Microsoft deployed Windows 7 internally is online now, and here's some of the nuggets I picked up from it:
And somehow, they did - seeing up to 3,000 Windows 7 installations a day, to get to 84,000 clients within 60 days, and a total now of over 190,000 internal clients around the world.
The article on how they did it, and the lessons they learnt (and the constraints they had) makes a good read if you're in an infrastructure planning role.