The Microsoft IT team are the people responsible for keeping the Microsoft internal IT systems running and providing the users with support - in the same way that IT teams in schools/TAFEs/universities do. (And in the case of some universities, on a similar scale!)
Part of their role is providing training and user documentation for us - in the form of Work Smart Guides - which we use to get to grips quickly with new technologies available internally. They are simple user guides, on subjects as diverse as our unified communications systems, how to use our internal SharePoint etc. In your first month at Microsoft they are absolutely essential reading, as our working environment is so different from many organisations that new employees come from (for example, the Sydney office has no conventional telephones and nobody has their own fixed desk or office).
The latest of the Work Smart Guides is “Using Windows 7 Professional on a Slate PC”, and just like many of the others, they have published it for our customers to use as well as part of the Microsoft IT Showcase programme. You can either use it ‘as is’, or for a starting point for your own user documentation. It includes tips on setup, the use and customisation of flicks and gestures in Windows, Internet Explorer and other applications, screen touch optimisation for things like menus and scroll bars, and calibration.
The “Using Windows 7 Professional on a Touch PC” Work Smart Guide is a free download (PDF)
You can download all of the other 23 Work Smart Guides from this link.
Find other blog posts related to the Microsoft IT Showcase programme