I’ve been aware of the steady advance of unified communications at the expense of old-fashioned PBX telephone systems for a few years. Personally, my journey of unified communications started 6 years ago, when Microsoft started to replace our telephone handsets with Communicator 2007 software and handsets. Now I’m completely weaned off having a handset, and use a Bluetooth headset as my main ‘telephone’ device, and I love the ability to switch easily between IM chats, voice calls, video sharing, and conference calls – all within the same Lync software.
According to the latest research from IDG, I’m not alone. Their news release highlights a slew of key numbers around enterprise unified communications adoption, including:
Is it in your plans yet? Should it be?
Read the research on the IDG Enterprise website