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Ray Fleming's take on what's interesting in Education IT in Australia

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  • Blog Post: Dynamics CRM and Office 365 in Australian datacentres

    This morning we made an announcement that will be especially interesting to Australian education customers. The news is that we’re going to be running Dynamics CRM and Office 365 in Australia datacentres by March. This follows our launch two months ago of the two Microsoft Azure datacentre services ...
  • Blog Post: Using CRM to manage student lifecycles

    We’re just about to enter a new academic year, with just over half a million Australian students just about to start their first year at university. They’ve gone through (or are still going through) a process to select their course and university, and to enrol and be ready for next month’s...
  • Blog Post: Find out what's new for education customers in Dynamics CRM 2013

    There are now many education customers in Australia using the Dynamics CRM system for a whole range of different scenarios - student recruitment, alumni management, donation management, student retention, case management, event management, even OH&S processes. So the launch events for Dynamics CRM...
  • Blog Post: The challenge of student retention–how early do universities spot students at risk

    I’ve been chatting with Jon Ryder at XMPro in the UK, who has been working with British universities on projects for student engagement and retention. I’ve also been working with Microsoft Education partners in Australia on the same challenge, and their solutions which help universities and TAFEs identify...
  • Blog Post: Reducing friction for international student recruitment with unified communications

    Two weeks ago I explained why Lync and Skype are joined together , and some examples of how it will be useful in education. In a nutshell, it allows you (and your external users) to connect conversations between your own Lync system and consumer Skype users – typically the kind of software students and...
  • Blog Post: Do the 2013 top CRM trends apply to education institutions too?

    The use of generic CRM systems within higher education is growing rapidly, at the expense of dedicated proprietary systems that are built for a specific task. The reason for this is that the use cases are changing very fast, as higher education goes through a period of rapid expansion and delivery change...
  • Blog Post: Social media and student recruitment–why is it so important?

    Remember Shift Happens , from five years ago? Of course, it spawned a lot of similar style presentations, and they're still rolling on today - many with the same soundtracks. Here's an interesting one that would wake up the start of a conference or meeting, from Erik Qualman (author of socialnomics)...
  • Blog Post: The biggest factor affecting student retention happens before the student arrives

    I've been in a lot of discussions about CRM for student recruitment and student retention systems in the last month, and today I'm spending the day in a planning workshop, so I thought I'd share a controversial thought bouncing around my brain about higher education student attrition: There’s plenty...
  • Blog Post: How education customers can use licence mobility with Dynamics CRM

    Last year, I wrote about changes in our licensing, which introduced Licence Mobility , which arrived last July. This gave customers much more flexibility in their decisions about deploying applications on-premise, and in shared data centres in the cloud – both Microsoft datacentres and those run by our...
  • Blog Post: Can education IT keep up with the speed of innovation?

    Last week the annual EDUCAUSE 2012 conference , for Higher Education IT people, took place in Denver. As usual, there was a buzz of stories that appeared on HE news websites like The Chronicle of Higher Education . What struck me, following the news and discussions, was that there's a real focus on...
  • Blog Post: Making student recruitment and retention systems more user-friendly

    As we move towards a more consumer-centric world of IT in education – for example, as BYOD (Bring Your Own Device) models are sprouting right across Higher Education, TAFE and schools – there's pressure too on the big enterprise systems that users are forced to use (finance, CRM, management reporting...
  • Blog Post: Top 5 factors which affect student retention in Higher Education

    I've been doing some work recently on student retention and student attrition in higher education. You might have seen me writing about a Tribal presentation on data sources for inputs on student retention business intelligence systems . That work has also included an analysis across a number of different...
  • Blog Post: Tracking prospective students from clicks to campus–student recruitment online

    I was chatting with a university recruiter, who's a user of Microsoft Dynamics CRM in education in Australia, recently about the way that they are tracking student recruitment through their system. They were showing me the way that they can track campaigns to recruit students. Their goal is to ensure...
  • Blog Post: Office 365 partner training

    Microsoft partners in Australia have access to a wide range of training and development programmes. Most of our product training for different roles (eg sales teams, deployment specialists etc) is available online, so that you can complete the training when and wherever you want. Here’s some of the ones...
  • Blog Post: Dynamics CRM in Education–10 slides in 10 minutes

    I’ve just provided a brief 10 minute overview to our CRM partners about the use of CRM systems in Education within Australia. It isn’t a detailed presentation that’s intended to provide all the answers to everything – it’s more of a quick introduction into the use of CRM within Education institutions...
  • Blog Post: How to use keywords to recruit students

    Late last year, I ran some workshops for some Microsoft education partners, focusing on reaching more customers through blogging and other online engagement (for many, the reality is that their potential customers simply don’t know that they are there, and what services they offer). One of the areas...
  • Blog Post: Using a CRM system to support effective parental engagement

    From the articles I’ve previously written you’ll know I’m interested in CRM in education , so I thought you might be interested in this case study from the US, of the National Heritage Academies (NHA) – a group of charter schools – that is using CRM to support performance management and supporting parental...
  • Blog Post: How to use twitter to recruit students

    The Genuis Recruiter (who sell social media services to universities recruiting international students) has a well-written blog with useful hints and data on recruiting international students in higher education. If it’s in your role to think about expanding your student base in a university or TAFE...
  • Blog Post: How does 'social' fit into your student recruitment activities?

    There are a number of events coming up that will be of interest to you, or some of your colleagues involved in student recruitment and employer engagement within universities and TAFEs. Because these events aren’t specifically for education, it’s also an opportunity to learn about good practice...
  • Blog Post: Is my data safe in the cloud? Part Two – CSA STAR

    Yesterday, I wrote the first part of “ Is my data safe in the cloud? ”, looking at the work we’d been doing with the Cloud Security Alliance STAR (Security, Trust & Assurance Registry) project – which is an industry-wide initiative to make it possible to compare security practices across cloud services...
  • Blog Post: Buying business systems for education

    I’ve been involved in a few conversations recently about business systems with a number of education customers. And there’s a recurring question through these conversations, which is: Should a university/TAFE/school buy a system for its technical capabilities, or for the business problem...
  • Blog Post: Do you know how to measure your student recruitment efficiency?

    ClickDimensions are a worldwide Microsoft partner, who offer a ‘ marketing automation ’ system for the Microsoft Dynamics CRM system which is used by a growing number of Australian universities. Let me slip in a bit of translation. ‘ Marketing Automation ’ in student recruitment terms basically means...
  • Blog Post: How to create virtual experiences for online student recruitment

    I’ve just finished reading a good background article from the Genius Recruiter titled "Universities Going Virtual To Attract Students" . It’s all about examples of the move in Higher Education to virtual events and activities for student recruitment. It looks at a few brief case studies: Teesside...
  • Blog Post: University student recruitment is in the toilet - where’s your website?

    I was talking about the process of student recruitment in universities yesterday, and this was one of my slides: It’s a small bit of data from the “ IT in the Toilet ” survey from the US, and the point is that 4 out of 10 people from Gen Y (ie your next customer) has used a phone in the toilet to surf...
  • Blog Post: Microsoft Dynamics CRM adds wide mobile device support

    If you’re used to the normal release cycle of big products - like Windows and Office - you’ll have become conditioned to a release cycle that is typically every 3 years, with a few Service Packs in the middle. Overall though, release cycles are getting quicker - for example, with cloud services they...
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