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The Education Blog
Ray Fleming's take on what's interesting in Education IT in Australia

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  • Blog Post: Using CRM to manage student lifecycles

    We’re just about to enter a new academic year, with just over half a million Australian students just about to start their first year at university. They’ve gone through (or are still going through) a process to select their course and university, and to enrol and be ready for next month’s...
  • Blog Post: Find out what's new for education customers in Dynamics CRM 2013

    There are now many education customers in Australia using the Dynamics CRM system for a whole range of different scenarios - student recruitment, alumni management, donation management, student retention, case management, event management, even OH&S processes. So the launch events for Dynamics CRM...
  • Blog Post: The challenge of student retention–how early do universities spot students at risk

    I’ve been chatting with Jon Ryder at XMPro in the UK, who has been working with British universities on projects for student engagement and retention. I’ve also been working with Microsoft Education partners in Australia on the same challenge, and their solutions which help universities and TAFEs identify...
  • Blog Post: Education is still Australia’s biggest services export

    According to the latest data on international trade from the Australian Bureau of Statistics , education services are still Australia’s largest services export, with a $15bn revenue in 2012. Whilst this is $3bn ahead of the next largest export (personal travel services), it’s still a big drop from the...
  • Blog Post: Do the 2013 top CRM trends apply to education institutions too?

    The use of generic CRM systems within higher education is growing rapidly, at the expense of dedicated proprietary systems that are built for a specific task. The reason for this is that the use cases are changing very fast, as higher education goes through a period of rapid expansion and delivery change...
  • Blog Post: Impacting student retention–the hundred million dollar question

    Across Australia, tens of thousands of students start courses in universities that they never finish. Sometimes it’s because they find their course isn’t quite what they expected, and switch to a more suitable course. And sometimes they find that the university or course doesn’t meet their needs, and...
  • Blog Post: The biggest factor affecting student retention happens before the student arrives

    I've been in a lot of discussions about CRM for student recruitment and student retention systems in the last month, and today I'm spending the day in a planning workshop, so I thought I'd share a controversial thought bouncing around my brain about higher education student attrition: There’s plenty...
  • Blog Post: Making student recruitment and retention systems more user-friendly

    As we move towards a more consumer-centric world of IT in education – for example, as BYOD (Bring Your Own Device) models are sprouting right across Higher Education, TAFE and schools – there's pressure too on the big enterprise systems that users are forced to use (finance, CRM, management reporting...
  • Blog Post: Top 5 factors which affect student retention in Higher Education

    I've been doing some work recently on student retention and student attrition in higher education. You might have seen me writing about a Tribal presentation on data sources for inputs on student retention business intelligence systems . That work has also included an analysis across a number of different...
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